Fax Configuration Tips; Using Callpilot Fax For A Small Business; A Fax On Demand Mailbox Setup; Using Fax Mail To Receive Faxes - Nortel CallPilot Set Up And Operation Manual

Chapter 5

Fax configuration tips

Using CallPilot Fax for a small business

The following examples describe how a small business called Paddy's Dance Studio uses Fax.
This business uses CallPilot Fax to tell callers about upcoming events and let students register.

A Fax On Demand mailbox setup

Paddy's Dance Studio uses a Fax On Demand mailbox to inform students of upcoming events. The
Fax On Demand mailbox contains three fax messages that are updated every month. The first fax
message is a schedule for regular and drop-in classes. The second fax message lists the current
prices for each class. The third fax message is a schedule for the upcoming special events. Each of
the fax messages is sent using the one-call method. This means that the caller pays for any charges
incurred.
Since the Fax On Demand mailbox contains three fax messages, the greeting for the Fax On
Demand mailbox tells callers how to get the information they want. For example:
"Hello. You have reached Paddy's Dance Studio fax information mailbox. If you are calling from
a fax machine telephone, you can receive information on class schedules, prices, and upcoming
special events. To retrieve class schedules, select document 1. To get a detailed price list, select
document 2. To get information about upcoming special events, select document 3."

Using Fax Mail to receive faxes

The registrar of Paddy's Dance Studio uses a subscriber mailbox to receive registration fax
messages from students. These fax messages are sent to a subscriber mailbox and not the fax
machine because the registration forms contain personal information such as addresses and
telephone numbers. The registration faxes are collected in the subscriber mailbox and sent to the
fax machine when the registrar is available to pick them up.
The greeting on the registrar's mailbox tells callers how to send a fax message. For example:
"Hello. You have reached Paddy's Dance Studio registration desk. To speak to the receptionist,
press ‚. To leave a message for the registrar, leave your name, telephone number and message
after the tone. If you are calling from a fax machine telephone, you can register for a class by fax.
On your registration fax form, include your name, telephone number, address and the name of the
class you are registering for. Also remember that payment is due before the start of the first class.
To register now by fax, press the Start button on your fax machine."

A Fax Overflow mailbox setup

Paddy's Dance Studio has only one fax machine and it can get very busy. To prevent losing any
fax messages due to a busy fax machine, a Fax Overflow mailbox is added to CallPilot. This
mailbox collects any incoming fax messages that arrive while the fax machine is busy.
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