Troubleshooting Checklist; Understanding The Leds - Xerox Phaser 3124 User Manual

Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the
printer does not pass a step, follow the corresponding suggested
solutions.
Condition
Make sure that the • If the Online LED is off, check the power
Online LED on the
cord connection. Check the power switch.
control panel lights
Check the power source by plugging the
green.
power cord into another outlet.
Print a demo page • If a demo page does not print, check the
to verify that the paper supply in the tray.
printer is feeding
• If the paper jams in the printer, see page
paper correctly. See
9.1.
page 2.1.
Check the demo If there is a print quality problem, see page
page to see if it 9.7.
printed correctly.
Print a short • If the page does not print, check the cable
document from a
connection between the printer and the
software application
computer.
to verify that the
• Check the print queue or print spooler to
computer and
see if the printer has been paused.
printer are
• Check the software application to ensure
connected and are
that you are using the proper printer driver
communicating
and communication port. If the page is
correctly.
interrupted during printing, see page 9.5.
If completing the • "Understanding the LEDs" on page 9.4.
checklist does not
• "Solving general printing problems" on
resolve the printer
page 9.5.
problem, check the
• "Common Windows problems" on page
following
9.9.
troubleshooting
• "Common PostScript problems (Phaser
sections.
3125/B, 3125/N only)" on page 9.9.
• "Common Macintosh problems (Phaser
3125/B, 3125/N only)" on page 9.10.
Suggested solutions

Understanding the LEDs

LED Status
Error Red
Online Green
9.4
<Troubleshooting>
Description
On • A paper jam has occurred. To
solve the problem, see page 9.1.
• The cover is open. Close the
cover.
• There is no paper in the tray.
Load paper in the tray.
• The printer has stopped printing
due to a major error.
• The toner cartridge is not
installed. Install the toner
cartridge.
• Your system has some
problems. If this problem occurs,
contact your service
representative.
Blinking • A minor error is occurring and
the printer is waiting for the error
to be cleared. When the problem
is cleared, the printer resumes
printing.
• The toner cartridge is low. Order
a new toner cartridge. You can
temporarily improve print quality
by redistributing the toner. See
page 8.3.
• The toner is totally exhausted.
Remove the old toner cartridge
and install a new one. See page
8.4.
• The toner cartridge reached the
end of its life.
On • The printer is in power save
mode.
• The printer is on-line and can
receive data from the computer.
Blinking • Blinks slowly indicates that the
printer is receiving data from the
computer.
• Blinks quickly indicates that the
printer is printing data.