Problem Solving; Status Codes - Xerox 8825/8830 Operator's Manual

PROBLEM SOLVING

Status Codes

The Printer has been designed with the user in mind; therefore, very few
problems will be encountered. But, should the printer not operate correctly, it
has the ability, in most cases, to advise the user how to solve the problem.
The Control Panel displays advise the user of problems and how to correct
them.
The Graphic Fault Display flashes the appropriate LED(s) at the location of
any problems.
The Message Display shows the Status Code that is associated with any
problem. The Message Display also shows the instructions for correcting
the problem.
When a problem occurs, take the following actions:
Observe the Control Panel displays.
Observe the location of any flashing indicators on the Graphic Fault
Display and follow the instructions on the Message Display.
If a Status Code is present on the Message Display, refer to the table on
this page for further corrective action.
If the problem or malfunction continues, call for service.
Status Codes
The following Status Codes may appear on the Message Display. Follow the
instructions in the table below before calling for service.
Status
Code
C0.-- This code indicates a cutter problem. Follow the instructions on
the Message Display.
C1.-- This code indicates a problem with Roll 1. Follow the instructions
on the Message Display.
C2.-- This Code indicates a problem with Roll 2 (Optional for the 8825).
Follow the instructions on the Message Display.
C3.-- This code indicates a problem with Roll 3 (Not available on the
Explanation
XES Synergix 8825/8830 Printer Operator Manual
8825). Follow the instructions on the Message Display.
C4.-- This code indicates a problem at the Cut Sheet Bypass (Optional
for the 8825). Follow the instructions on the Message Display.
E2.-- This code indicates a problem in the paper path. Follow the
instructions on the Message Display.
E4.-- This code indicates a problem in the fuser area. Follow the
instructions on the Message Display.
E5.-- This code indicates an interlock problem. Follow the instructions
on the Message Display.
E6.-- This code indicates a problem in the paper path. Follow the
instructions on the Message Display.
E7.-- Communication failure with the Controller. Switch the printer and
controller off, wait a few seconds, then switch them on.
E9.-- Switch the printer off. Wait a few seconds, then switch the printer
on.
F1.-- This code indicates a problem in the finisher. Follow the
instructions on the Message Display.
F2.-- This code indicates a problem in the finisher. Follow the
instructions on the Message Display.
J1.01 This code indicates that the Toner Cartridge should be replaced.
Refer to the CARE section, Replacing the Toner Cartridge.
J2.02 This code indicates that the Toner Cartridge is not installed
correctly. Refer to the CARE section, Replacing the Toner
Cartridge.
LL.-- Switch the printer off. Wait a few seconds, then switch the printer
on.
U1.01 Call for service.
28