Xerox Phaser 5500 User Manual page 210

Diagnosing Print-Quality Problems (Continued)
Problem
Random or Spot Deletions
Areas of the print are
extremely light or missing.
Repeating Defects
Marks or voids are regularly
repeated on the page.
To order Xerox supplies, contact your local reseller or go to
www.xerox.com/office/5500supplies.
Causes
1. The paper may be in poor
condition.
2. The paper may be damp.
3. The drum cartridge may be
defective or at the end of its
life.
Use the following table to determine the supply that needs replacing.
Defect Spacing
44 mm (1.73 in.)
56.5 mm (2.22 in.)
58.7 mm (2.31 in.)
94.2 mm (3.72 in.)
94.2 mm (3.72 in.)
Different supplies may create print defects with similar measurements.
To identify the faulty supply:
1. Replace the drum cartridge (do not discard the packaging).
2. If the problem continues:
a. Remove and repackage the new drum cartridge.
b. Reinstall the original drum cartridge.
c. Replace the maintenance kit (fuser and transfer roller).
3. If the problem continues, contact your Customer Support Center.
Phaser® 5500 Laser Printer
4-57
Print-Quality Problems
Solutions
1. Replace the paper.
2. Replace the paper.
3. Replace the drum cartridge.
Supply to Replace
drum cartridge
drum cartridge
transfer roller
drum cartridge
fuser