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REQUESTING
ASSISTANCE
ORSERVICE
To avoid unnecessary
service calls, please check the "Troubleshooting
Guide" section. It may save
you the cost of a service call. If you still need help, follow the instructions
below.
IF YOU NEED ASSISTANCE
OR SERVICE
IN U.S.A.
Call the Consumer
Assistance
Center
toll free at
Ea
I-800-447~ROPER
(l-800-447-6737).
v
Our consultants
are available
to
assist
you.
When calling:
Please know the purchase
date, and the
complete
model and serial number
of your appliance
(see the "A Note to You" section).
This informatron
will
help us better respond
to your request.
Our consultants
provide
assistance
with:
l
Features
and specifications
on our full line
of appliances
0 Installation
information
l
Use and maintenance
procedures
l
Accessory
and repair parts sales
0 Do-it-yourself
repair help
l
Specialized
customer
assistance
(Spanish
speaking,
hearing
impaired,
limited vision,
etc.)
0 Referrals
to local dealers,
service
companies,
and
repair parts distributors
Service
technicians
are trained
to fulfill the product
warranty
and provide
after-warranty
set-vice, anywhere
in the United States.
To locate the authorized
Whirlpool
service
company
in
your area, you can also look in your telephone
directory
Yellow
Pages.
IF YOU NEED REPLACEMENT
PARTS
If you need to order replacement
parts, we recommend
To locate FSP replacement
parts in your area, call our
that you only use FSP' factory
authorized
parts. FSP
Consumer
Assistance
Center telephone
number
or your
replacement
parts will fit right and work right, because
nearest
authorized
service
center.
they are made to the same exacting
specifications
used to build every new
ROPER*
appliance.
FOR FURllfER
ASSISTANCE
If you need further
assistance,
you can wrote to
Whrrlpool
with any questions
or concerns
at:
Roper Brand Home Appliances
Consumer
Assistance
Center
c/o Correspondence
Dept.
2000 North M-63
Benton
Harbor,
Ml 49022.2692
Please include
a daytime
phone number
in your
correspondence.
If the dealer, authorized
servicer,
and Whirlpool
have
farled to resolve
your problem,
you can contact
the
Major Appliance
Consumer
Action
Program
(MACAP).
MACAP
is a group of independent
consumer
experts
that voice consumer
views at the highest
levels of the
major appliance
industry
MACAP
will in turn inform
us of your action.
Major Appliance
Consumer
Action
Program
20 North Wacker
Drive
Chicago,
IL 60606
49
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