If You Need Service Or Assistance; If You Need Assistance - Whirlpool RC8350XRH Use & Care Manual

If you need service or assistance,
we
suggest you follow these four steps:
1.
Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind
if nothing operates:
l
Is the cooktop wired correctly to a live circuit
with the proper voltage? (See installation
instructions.]
l
Have you checked your home's main fuses or
circuit breaker box?
if surface units will not operate:
l
Have you checked your home's marn fuses or
circuit breaker box?
l
Are surface units plugged in all the way?
l
Do the control knobs turn?
if surface unit control knob or knobs
will not turn:
l
Did you push in before trying to turn?
if cooking results aren't what you expected:
Surface Units
l
Is the cooktop level?
l
Are you using pans recommended on page
II?
l
Are the pans the size called for in the recipe?
l
Do the cooking utensils have smooth, flat
bottoms?
l
Do the cooking utensils fit the surface unit
being used?
Grill
l
Did you leave space between the food items?
l
Was the grill preheated for the proper amount
of time?
l
Was food partially frozen or very cold before
grilling? Cooking time will be longer.
Solid Elements
l
Did you use the HIGH setting for a very short
time, then use a LOW setting to complete
cooking?
l
Are you using heavy metal pans?
l
Are you using pans with flat bottoms?
if dark spots or rust appear on elements:
l
Apply a thin coating of salt-free oil and heat
for 3-5 minutes. (See 'Cleaning and Caring for
Your Cooktop:' pages 15 - 17 .)
if stainless steel spillrings are yellowing:
l
Use stainless steel cleaner to remove
yellowing.
2. If you need assistance*...
Call Whirlpool COOL-LINE@ service as-
sistance telephone number. Dial free from:
Continental U.S. . . . . . . . . . . (800) 253-1301
Michigan . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska 6r Hawaii . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The
Consultant can instruct you on how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
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