If You Need Service Or Assistance; Before Calling; If You Need Assistance; If You Need Service - Whirlpool RC8920XRH Use And Care Manual

If you need service or assistance, we suggest you
follow these four steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If nothing operates:
l
Is the cooktop wired correctly to a live circuit
with the proper voltage? (See Installation
Instructions.)
l
Have you checked your home's main fuses or
circuit breaker box?
If surface units will not operate:
l
Have you checked your home's main fuses or
circuit breaker box?
l
Are surface units plugged in all the way?
l
Do the control knobs turn?
u surface unlt control knob or knobs
will not turn:
l
Dld you push in before trying to turn?
If cooking results aren't what you expected:
Surface Units
l
Is the cooktop level?
l
Are you using pans recommended on page
7?
l
Are the pans the size called for in the recipe?
l
Do the cooking utensils fit the surface unit
being used?
Grill
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Did you leave space between the food items?
l
Was the grill preheated for the proper amount
of time?
l
Was food partially frozen or very cold before
grilling? Cooking time will be longer.
Solid Elements
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Did you use the HIGH setting for a short time,
then use a LOW setting to complete cooking?
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Are you using heavy metal pans?
l
Are you using pans with flat bottoms?
If dark spots or rust appear on elements:
l
Apply a thin coating or salt-free oil to the
COOL elements, then heat for 3-5 minutes. If
elements have dark spots, the treatment will
improve their appearance, but not eliminate
the spots.
If stainless steel spillrings are yellowing:
l
Use stainless steel cleaner to remove
yellowing.
If venting results aren't what you expected:
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Is the exhaust fan turned on?
l
Are the cooktop surface units and module
parts clean? They must be cleaned after
each use.
l
Are the vent filters clean and in place? Re-
placement filters (Part No. 786220) can be or-
dered from Whirlpool Dealers or TECH-CARE"
Service Companies.
l
Is the vent duct or outside opening blocked?
l
Is there a draft in the room where the cooktop
is installed?
l
Has the meat fat been well trimmed?
2. If you need assistance?..
Call Whirlpool COOL-LINEa service as-
sistance telephone number. Dial free from:
Continental
U.S. . , . . . . . . . . (800) 253-1301
Michigan . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska 81 Hawaii
. . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The
Consultant can instruct you on how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
3.
If you need setice?..
Whirlpool has a nationwide network of fran-
chised TECH-CARE" Service Companies. TECH-
CARE service technicians are trained to fulfill
the product warranty and provide after-war-
ranty service, anywhere in the United States. To
locate TECH-CARE service in your area, call out
COOL-LINE service assistance telephone
number (see Step 2) or look in your telephone
directory Yellow Pages under:
APPLIANCES-HOUSEHOLO-
ELECTRKAL APPLIANCES-
MAJOR -SERVICE &REPAIR MAJOR-REPAIRING (L PARTS
OR
'WHIRLPOOL APPL!ANCtS
WHlHLPOOLRPPLlANCES
FRANCHISEDTECH-CARF SERVICE
FRANCHISEDTECH CARESERVICE
.Sb..H\ if% c i~.MII\VlEY
S6HI l('E u~1,PA.v,6s
XYZSERVICE CO
XYZSERVICECO
123 MAD?6 9% 9999
123 MAPLE
999 9999
OR
WASHING MACHINES. DRYERS
8 IRONERS - SERVICING
WHIHLPO~LAPPLIANCES
~RANCHISEOTECH CARESERViCt
\b..oi,c t c'o,,,'n.Yi.h \
XYL SERVIIX CO
123MAPLE 999 9999
4. If you have a problem?..
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one of
our Consultants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33, North
Benton Harbor, Ml 49022
'If you must call or write, please provide: model
number, serial number, date of purchase, and a
COmplete
description of the problem. This infor-
mation is needed in order to better respond to
your request for assistance.
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