If You Need Assistance Or Service - Whirlpool SC8100XA Use And Care Manual

If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance's complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will Cooktop is not properly
operate connected to gas and electri-
cal supplies.
A household fuse has blown
or a circuit breaker has
tripped.
Controls are not set correctly.
The flow of combustion and/or
ventilation air to the cooktop is
blocked.
Burner fails
Cooktop is not wired into a
to light
live circuit with proper voltage.
A household fuse has blown
or a circuit breaker has
tripped.
Burner ports are clogged.
Burner flames Burner ports are clogged.
are uneven
Burner flames
lift off ports,
are yellow, or
are noisy when
turned off
IF YOU NEE D A S S IST A NC E OR S ER V IC E
POSSIBLE CAUSE SOLUTION
Contact an authorized Whirlpool
service technician to reconnect
cooktop to gas and electrical supplies.
(See Installation Instructions.)
Replace household fuse or reset circuit
breaker.
Reset controls, if needed.
Remove blockage to airflow to and
around cooktop.
Wire the cooktop into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset circuit
breaker. In case of prolonged power
failure, manually light burners (see
page 8).
Clean with a straight pin (see pages 11
and 12).
Clean with a straight pin (see pages 11
and 12). If this fails, call an authorized
Whirlpool SM service technician for
service.
Contact an authorized Whirlpool
service technician to check air/gas
mixture.
continued on next page
SM
SM
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