Storage And Service - Tripp Lite SmartPro SMX5000XLRT3U Owner's Manual

Storage and Service

Storage
Before storing your UPS, turn it completely OFF. If you store your UPS for an extended period of
time, recharge the UPS batteries for 4 to 6 hours once every three months. Note: after you
connect the UPS to utility power, it will automatically begin charging its batteries. If you leave
your UPS batteries discharged for an extended period of time, they will suffer a permanent loss of
capacity.
Service
Before returning your UPS for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions. Also, check that the UPS
System's circuit breaker(s) are not tripped. This is the most common cause of service inquiries
which can be easily remedied by following the resetting instructions in this manual.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the "Request Return
(RMA)" link. From here you can request a Returned Material Authorization (RMA) number,
which is required for service. This simple on-line form will ask for your unit's model and serial
numbers, along with other general purchaser information. The RMA number, along with
shipping instructions will be emailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite
service center are not covered under warranty. Products shipped to Tripp Lite or an authorized
Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on
the outside of the package. If the product is within its warranty period, enclose a copy of your
sales receipt. Return the product for service using an insured carrier to the address given to
you when you request the RMA.
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