Support Information - TrekStor i.Beat jump BT Manual

14) Support information

If you have questions about your TrekStor product or
problems, please proceed as follows:
• Carefully read the operating instructions.
• Take a look at our FAQ section of our website, where
you will find answers to the most frequently asked
questions about your product.
• Check whether you have entered the correct settings
on your device using the product features and
functions as points of reference.
• Consult the respective product detail page for up-to-
date information (such as newly available firmware
updates) on your product.
If you have taken these measures and the problem persists,
please contact our service team directly. Our professional
service employees will discuss all of the additional necessary
steps with you and provide individual support to help you
quickly and easily continue to address your concern. Directly
contacting us, the manufacturer, via our service hotline or by
filling out our service form allows us to address your concern
more quickly and allows you to benefit from high-quality
consulting and support. You can find out how to reach our
service team here:
www.trekstor.de/support-en.html
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