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Symptom
The audio sounds
weak and/or
scratchy.
Can't make or
receive calls.
The handset
doesn't ring or
receive a page.
Severe noise
interference.
The Caller ID
does not display.
A handset is not
working.
Unavailable
message is
displayed on the
LCD screen of the
handset.
The handset
doesn't
communicate with
the base or the
other handset.
No three-way
conversation.
The answering
machine does not
work.
The answering
machine does
not record any
messages.
Messages are
incomplete.
After a power
failure, the
outgoing message
is deleted.
No sound
on the base
speaker during
call monitoring
or message
playback.
Cannot access
remote call-in
features from
another touch-
tone phone.
•
Move the handset and/or base away from metal
objects or appliances and try again.
•
Press [select/channel] during a call to change the
phone's channel and help eliminate background
noise.
•
Make sure that the handset is not too far from the
base.
•
Re-register both handsets.
•
Check both ends of telephone cord.
•
Make sure the AC adapter is plugged into the base
and wall outlet.
•
Disconnect the AC adapter for a few minutes, then
reconnect it.
•
Change the digital security code.
•
Make sure that the handset is not too far from the
base.
•
Check the dialing mode used by your telephone
company.
•
Re-register both handsets.
•
The battery pack may be weak. Charge the battery for
-20 hours.
•
The handset may be too far away from the base.
•
Place the base away from appliances or metal
objects.
•
Change the digital security code.
•
Check the battery pack to ensure there is a secure
connection.
•
Make sure ringer volume isn't set to "off."
•
Press [select/channel] during a call to change the
phone's channel and help eliminate background
noise.
•
Keep both handsets away from microwave ovens,
computers, remote control toys, wireless microphones,
alarm systems, intercoms, room monitors, fluorescent
lights, and electrical appliances.
•
Move the base to another location or turn off the
source of interference.
•
The call was answered before the second ring.
•
The call was placed through a switchboard.
•
Charge the handset.
•
Your Caller ID service may not be active; contact your
local telephone service provider.
•
Make sure the battery pack is connected to the
handset and fully charged.
•
Re-register the non-functional handset.
•
Make sure another handset is not already in use. Both
handsets cannot be in talk at the same time.
•
Place the handset in the base for at least five seconds
to re-register to the base.
•
Make sure the handset is not too far from the base
when trying to use.
•
Re-register both handsets.
•
Only one handset at a time can talk with an outside
caller. To allow the other handset to talk to the caller,
transfer the call.
•
Make sure the AC adapter is plugged into wall outlet.
•
Make sure the answering machine is turned on.
•
Set the record time to either the one minute or four
minute option.
•
The memory may be full. Delete some or all of the
saved messages.
•
The incoming messages may be too long. Remind
callers to leave a brief message.
•
The memory may be full. Delete some or all of the
saved messages.
•
Record your personal outgoing message again. The
default message should remain.
•
Adjust the speaker volume on the base.
•
Make sure you're using the correct PIN code.
•
Make sure that the touch-tone phone you're using can
transmit the tone for at least two seconds. If it cannot,
you may have to use another phone to access your
messages.
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