Avaya IX Collaboration Unit CU360 Quick Setup Manual page 16

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To upgrade the software of a CU360 Codec Unit there are several methods:
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Before proceeding, assure to save locally the new software package that you downloaded from
the Avaya PLDS (https://plds.avaya.com) or from
https://support.avaya.com/products/P1680/avaya-cu360-collaboration-unit/All
that you received from Customer Support.
Search for Avaya CU in the Support by Product Tab of the site.
Avaya Support Site
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Automatic Upgrade Over the Air (OTA Upgrade) – New in 10.2
Upgrade via PC
Upgrade via USB key
Upgrade via a Web Browser
Upgrade via Equinox Management
Important
Before upgrading it's always suggested to back-up the previous system configuration
from Diagnostics > Utilities > Configuration > Export.
To check the build installed in your device, see Configure > About in the CU360 Video-
collaboration Application UX.
For any issue appearing when using a software package please contact Avaya Customer
Support opening a Service Request at http://support.avaya.com and providing
a. the system CS Package (Web > Diagnostics> Utilities >Customer Support
Package: press Create and download the newly created package to your
computer)
b. the detailed description of the issue occurred (see also
https://support.avaya.com/ext/index?page=content&id=FAQ116051)
Caution
Do not turn off the system until the upgrade procedure is completed.
If the upgrade procedure is interrupted for any reason, do not restart the Codec Unit but
repeat the procedure as suggested by the Codec User Interface.
(Downloads Tab) or
CU360 Software Upgrade 16