Login Credentials - Polycom VVX 300 Series User Manual

Manually Pair Your Phone with Your Computer using BToE

Login Credentials

If your phone has incorrect login credentials or you need to resubmit login credentials, one of the
following messages or icons is displayed on your phone:
• The message "Login Credentials have failed. Please update them if the information is correct" is
displayed on the screen.
• A lock icon is displayed in the status bar.
• The message "Invalid login credentials" scrolls under the time in the status bar.
• The Calendar icon that displays on the Home screen is not available.
Set Log Levels
Your system administrator uses log files to understand any issues with your phone and may ask you to
set the level for log files to reduce the amount of logs produced.
Contact your system administrator before setting a log level for your phone.
Procedure
1. Navigate to Settings > Basic > Diagnostic Logs > Server Log Level.
2. Choose a log level.
Send Log Files to the Skype for Business Server
Using the Web Configuration Utility
You can send log files for your phone to the Skype for Business server using the Web Configuration
Utility.
Procedure
1. Enter the IP address of your phone into a web browser. For example, enter https://
10.223.4.54.
2. Select User and enter your user password.
The default user password is 123.
3. In the Web Configuration Utility, navigate to Diagnostics > Upload Logs.
The log files are uploaded to the server and your system administrator can access the logs to
determine any issues with your phone.
Polycom, Inc.
on page 160
Troubleshooting
177