Troubleshooting Guide - Dimplex RBF24DLX Service Manual

Troubleshooting Guide

PROBLEM
General
Circuit breaker trips or fuse
blows when unit is turned on
Lights dim in room while the unit
is on
Power cord gets warm
Appearance
Firebox does not turn on in
Manual Mode
Firebox does not turn on in
Remote Mode
One or all logs in log set dim, not
glowing
Back log dim, not glowing
Flame dim or not appearing
Flame Frozen
Flame Shudder
Colour themes dim or not
appearing
18
CAUSE
Improper circuit current rating
Short in unit wiring.
Unit is drawing close to circuit current
rating
Normal Operation
Defective power cord
Improper operation
No incoming power from the electrical
wall socket
Defective touch pad
Defective main control board
Improper operation
Loose wiring
Remote control not working
Defective touch pad
Defective main control board
Loose connection
Defective log set
See below "Flame not appearing"
Improper operation
Loose connection of flame LEDs
Defective flame LED wiring
Defective main control board
Loose wiring
Defective flicker motor
Defective flicker motor
Improper operation
Loose connection of coloured LEDs
Defective coloured LED wiring
Defective main control board
SOLUTION
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Trace wiring in unit.
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
The power cord may get slightly warm to the touch
when the heater is on
Replace power cord if cord gets hot to the touch.
Refer to Operation section
Check fuse/breaker panel
Replace touch pad
Replace main control board.
Refer to Operation section
Check wiring connections
Replace batteries. Replace remote control if defective.
Replace touch pad
Replace main control board
Check wiring connections
Replace log set
Refer to Operation section
Check wiring connections
Replace flame LED strip
Replace main control board.
Check wiring connections
Replace flicker motor
Replace flicker motor
Refer to Operation section
Check wiring connections
Replace affected coloured LED strip
Replace main control board.
REV PCN DATE
01 - 5-Sept-18
02 - 11-Feb-20
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