Troubleshooting Guide - Dimplex VFA2927 Service Manual

TROUBLESHOOTING GUIDE

PROBLEM
General
Circuit breaker trips or fuse
blows when unit is turned
on
Appearance
Fireplace does not turn on
Manually
Fireplace does not turn on
using the Remote Control
Backlight on screen is On,
with sound but no picture
Dark screen and no sound
Screen is blue with "No
memory card" displayed in
the top left hand corner
Logset is not lighting up
Both top and bottom logset
are not lighting up
Flame Frozen
Noise
No sound
CAUSE
Short in unit wiring.
Improper circuit current rating
Improper operation
No incoming power from the
electrical wall socket
Loose wiring
Defective LED screen
Improper operation
Remote Control not working
Loose wiring
SD Card not working
Defective LED screen
Loose wiring
Defective LED screen
Defective LED controller
Loose SD Card
Loose wiring
Defective logset
Loose wiring
Defective LED controller
Loose wiring
Defective LED screen
Improper operation
Defective LED screen
SOLUTION
Trace wiring in unit.
Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit on
a dedicated 15 amp circuit.
Refer to Operation Section
Check fuse/breaker panel
Check wiring connections
Replace LED screen
Refer to Operation Section
Install new battery into the Remote Control.
Initialize Remote Control where necessary
Replace Remote Control
Check wiring connections
Switch the two SD Cards to ensure the
digital input has been saved correctly
Replace LED screen
Check wiring connections
Replace LED screen
Replace LED controller
Ensure that the SD card is fully inserted
(located at the top of the unit, just above the
LED light assembly)
Check wiring connections
Replace logset
Check wiring connections
Replace LED controller
Check wiring connections
Replace LED screen
Refer to Operation Section
Replace LED screen
PART NUMBER
Single - 9600890100RP
Double - 9600970100RP
9600950100RP
Contact Customer
Service
Single - 9600890100RP
Double - 9600970100RP
Single - 9600890100RP
Double - 9600970100RP
9600930100RP
Refer to RP list for
specific part numbers
9600930100RP
Single - 9600890100RP
Double - 9600970100RP
Single - 9600890100RP
Double - 9600970100RP
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