Table of Contents
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I
NDEX
A
Access buttons
1105 Attendant Console 112
3103 Manager's Telephone 21
3105 Attendant Console 111
account codes and billing codes 76
feature code 105
ACD 81
and the Do Not Disturb feature 69
feature code 105
administrator, definition 10
agent (supervisory monitoring) 87
change 89
all calls, forwarding 47
All Ports Busy message 122
analog telephones on an NBX system 13
announcements, broadcasting 91, 92
answering calls 43
applying your call permissions to another
telephone 71
Attendant Console
1105 Access buttons 112
3105 Access buttons 111
creating labels 63
overview 110
Auto Attendant, definition 10
automatic call distribution (ACD) 81
feature code 105
automatic telephone relocation 59
B
barge-in 88
billing and account codes 76
feature code 105
blocking
internal and external ID 77
unauthorized outbound calls 70
bracket
3103, telephone support 119
branch offices, calling 97
bridged extensions 99, 100
broadcasting announcements 91, 92
busy line (call forwarding) 46
buttons
1105 Attendant Console 112
3103 Manager's Telephone 19
3105 Attendant Console 111
C
call centers 81
call coverage point 46
call forward
all calls 47
busy line 46
call coverage point 46
default 47, 50
feature codes 105
override 51
precedence 51
problems with 123
ring no answer 46
call logs, on telephone display panel 44
call park
default extensions 90
feature code 105
introduction 90
retrieving a parked call 91
Call Park button
1105 Attendant Console 113
3105 Attendant Console 111
call permissions
applying yours to another telephone 71
introduction 71
call pickup
directed 80
feature codes 105
group 80
introduction 79
problem 123
call toggle
feature code 105
caller ID
feature code 106
identity restriction 78
restricting on outbound calls 78
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