Brother DSmobile DS-635 Online User's Manual page 114

Difficulties
The scan quality is poor.
Bleedthrough is seen in the
scanned data.
Colors in the scanned data are
dark.
A page that is not a blank page is
skipped.
Cannot scan a long document.
Cannot scan.
(DSmobile DS-940DW)
Cannot scan to a computer from
the machine.
The plastic card is jammed.
Cause
The scanner resolution is too low.
The settings are not appropriate for the
type of document being scanned.
The settings are not appropriate for the
type of document being scanned.
Calibration needs to be performed.
• The document is too faint.
• Skip Blank Page is set to On.
Long Paper is not selected for the
document size.
The Pull Scan option in the Scan from
PC dialog box in Web Based
Management is disabled.
Scanning application (for example,
Brother iPrint&Scan) is not installed on
the computer.
The settings are not configured within
the scanning application (for example,
Brother iPrint&Scan).
The Scan to PC settings were not
configured in Remote Setup.
The Mode Select Switch is set to
(DSmobile DS-940DW)
The machine was turned on with the
plastic card inserted.
The embossed card was inserted with
the embossed side down.
The plastic card is not inserted straight.
The Output Guide is open.
Suggestions
See Related Information: Calibrate
Your Brother Machine.
Increase the scanner resolution.
Select the Remove Bleed-through /
Pattern / Remove Background Color
check box.
Do one of the following:
• Select the Remove Bleed-through /
Pattern / Remove Background
Color check box, and then scan
from your computer.
• Increase the Brightness, and then
scan from your computer.
• Increase the Contrast, and then
scan from your computer.
• Change the Scan Type to Gray or
Color, and then scan from your
computer.
Perform the calibration.
See Related Information: Calibrate
Your Brother Machine.
Set Skip Blank Page to Off.
Alternatively, reduce the Skip Blank
Page sensitivity.
Select Long Paper for the document
size.
Enable the Pull Scan option.
Install a scanning application (for
example, Brother iPrint&Scan).
See Related Information: Brother
iPrint&Scan for Windows and Mac.
Configure the settings using a
scanning application (for example,
Brother iPrint&Scan).
See Related Information: Brother
iPrint&Scan for Windows and Mac.
Configure the Scan to PC settings in
Remote Setup.
. Set the Mode Select Switch to
.
Remove the plastic card. To prevent
the card from getting jammed again,
do not leave the card inserted in the
machine.
Remove the embossed card and then
reinsert it, embossed side up, into the
Feeder Slot.
Insert the plastic card straight.
Close the Output Guide.
or
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