Brother DSmobile DS-635 Online User's Manual page 113

Difficulties
The scanned image is missing or
has blank spaces when Auto is
selected as the document size.
The scanned image is skewed.
Scanning is too slow.
The document was not fed.
The document is jammed.
The scan quality is poor.
Cause
Paper dust has accumulated on the
surface of the glass strips inside the
machine.
Calibration needs to be performed.
The Document Guide is not adjusted to
fit the width of the document.
The Long Paper setting is selected.
The document was curled.
The embossed card was inserted with
the embossed side down.
The document is not inserted straight.
The plastic card is scanned with the
short edge first.
The Output Guide is open.
(DSmobile DS-740D/
DSmobile DS-940DW)
The resolution is not appropriate for your
document.
If a cable other than a USB 3.0 (Micro)
cable is used, the scanning speed may
become slow.
Your media is too thin or too thick.
Remote Setup is in progress.
The document was curled.
Your document is not acceptable for the
machine.
The document was curled.
The Output Guide is open.
(DSmobile DS-740D/
DSmobile DS-940DW)
Paper dust has accumulated on the
surface of the glass strips inside the
machine.
Calibration needs to be performed.
Suggestions
Clean the glass strips inside the
machine.
See Related Information: Clean the
Scanner and Rollers.
Perform the calibration.
See Related Information: Calibrate
Your Brother Machine.
Gently adjust the Document Guide to
fit the width of your document.
Select a setting other than Long
Paper.
Straighten the curled document and
scan again.
Remove the embossed card and then
reinsert it, embossed side up, into the
Feeder Slot.
Insert the document straight.
Scan the plastic card with the long
edge first.
Close the Output Guide.
Decrease the scanner resolution.
Use USB 3.0 (Micro) cable.
Make sure your media is acceptable
for the machine.
See Related Information: Acceptable
Documents.
Cancel Remote Setup.
Straighten the curled document and
scan again.
Make sure your document is
acceptable for the machine. See
Related Information: Acceptable
Documents.
Straighten the curled document and
scan again.
Close the Output Guide.
Confirm the paper weight is
appropriate for scanning with the
Output Guide.
See Related Information: Acceptable
Documents.
Clean the glass strips inside the
machine.
See Related Information: Clean the
Scanner and Rollers.
Perform the calibration.
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