Damaged Parts - CYBEX Jungle Gym 17000 Owner's And Service Manual

Cybex 17000 Jungle Gym Owner's Manual

Damaged Parts

Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage - Upon receipt of your shipment, check all items carefully. Any damage seen with
a visual check must be noted on the freight bill and signed by the carrier's agent. Failure to do so will
result in the carriers refusal to honor your damage claim. The carrier will provide you with the required
forms for filing such claims.
Concealed Damage - Damage not seen with a visual check upon receipt of a shipment but notices
later must be reported to the carrier as soon as possible. Upon discovery of the damage, a written
or phone request to the carrier asking them to perform an inspection of the materials must be made
within ten days of the delivery date. Keep all shipping containers and packing materials as they
will be needed in the inspection process. The carrier will provide you with an inspection report and
the necessary forms for filing a concealed damage claim. Concealed damage claim is the carrier's
responsibility.Cybex, if applicable. Under no circumstances will defective parts or equipment be
accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
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