Troubleshooting - Samsung NX58 Series User Manual

Troubleshooting

Troubleshooting
Samsung works hard to ensure that you don't have problems with your new gas
range. If you experience a problem, look first for a solution in the table below. If,
after trying the suggested solution, you're still having trouble, call Samsung at
1-800-SAMSUNG (726-7864).
PROBLEM POSSIBLE CAUSE
You smell gas. There is a gas leak.
The surface burner knob is
not in the 'OFF' position, yet
the burner itself is not ignited.
The range is The appliance has been
not level. installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
NX58R4311SS_AA_DG68-01151A-00_EN.indd 59
The oven
control beeps
and displays
an error code.
SOLUTION
• Clear the room, building,
or area of all occupants.
• Immediately call your gas
All burners do
supplier from a neighbor's
not light.
phone. Do not call from
your phone. It is electrical
and could cause a spark
that could ignite the gas.
Follow the gas supplier's
instructions.
• If you cannot reach your
gas supplier, call the fire
department.
Surface
burners do not
• Make sure the floor is
light.
level, strong, and stable.
If the floor sags or slopes,
contact a carpenter.
• Check and level the range.
(See the Installation
Instructions.)
Ensure that cabinets are
square and provide sufficient
room for installation.
PROBLEM POSSIBLE CAUSE
You have a function error
code. See the Information
codes chart on page 64.
The power cord is not
plugged into the electrical
outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
The gas supply is not properly
connected or turned on.
The control knob is not set
properly.
The burner caps are not in
place.
The burner base is misaligned.
SOLUTION
Press the OVEN OFF pad
and restart the oven. If the
problem persists, disconnect
all power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
Make sure the electrical
plug is plugged into a live,
properly grounded outlet.
Replace the fuse or reset the
circuit breaker.
See the Installation
Instructions that came with
your range.
Push in the control knob and
turn it to the LITE position.
Clean the electrodes.
Put the burner cap on the
burner head. Align the burner
base.
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1/25/2019 11:18:50 AM