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To Use SOS - Emergency Call
Push and hold the SOS - Emergency Call
button for a few seconds. The LED, located
next to the SOS button, will blink once and
then stay on indicating a call has been placed.
NOTE:
If the SOS - Emergency Call button is acciden-
tally pushed, there is a 10 second delay before
the call is placed. The system will issue a
verbal alert that a call is about to be made. To
cancel the call connection, push the SOS -
Emergency Call button again.
Once a connection between the vehicle and an
emergency service operator is made, the SOS
- Emergency Call system will transmit the
following important vehicle information to the
operator:
Indication that the occupant placed an SOS
- Emergency Call.
The Vehicle Identification Number (VIN).
The last known GPS coordinates of the
vehicle.
You will then be able to speak with the emer-
gency service operator to determine if addi-
tional help is needed.
The SOS - Emergency Call has priority over
other audio sources, which will be muted. If
you have a phone connected via Bluetooth, it
is disconnected and reconnected at the end of
the SOS - Emergency Call. Voice prompts will
guide you during the SOS - Emergency Call. If a
connection is made between an emergency
service operator and your vehicle, emergency
service operators may record conversations
and sounds within your vehicle once a connec-
tion is made, and by using the service you
consent to having this information shared.
NOTE:
If you have not subscribed to the SOS service
or if the service is not available or has expired,
the Connect system will display a dedicated
screen when the button is pressed informing
you to contact the national emergency number
9-1-1 (the respective graphic button will be
displayed to make the call if you have
connected your mobile phone via Bluetooth®
The call to the national emergency number
9-1-1 will be made via the mobile phone by
pressing red graphic button shown on the
Connect system display.
SOS Screen Message
SOS - Emergency Call System Limitations
When the ignition switches to the RUN posi-
tion, the Emergency Call system runs a routine
check. During this check, a red indicator will
illuminate for about three seconds. This signal
must not be confused with a fault warning. In
the event of a malfunction, the red indicator
would remain on. If the SOS - Emergency Call
system detects a malfunction, any of the
following may occur at the time the malfunc-
tion is detected:
The LED next to the SOS button will be
continuously illuminated red.
The Emergency Call system is powered by
its own non-rechargeable battery to ensure
operation, even when the vehicle battery is
discharged or disconnected. When system
battery is discharged, the instrument
cluster display will show a special message,
different than other messages referring to
other types of faults. In this case, the
system works only if powered by the
vehicle's battery.
The instrument cluster will display a
message alerting you to contact the Service
Network along with a failure warning light.
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