Toshiba E-STUDIO 555 Troubleshooting Manual
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Toshiba E-STUDIO 555 Troubleshooting Manual

Multifunctional digital systems
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MULTIFUNCTIONAL DIGITAL SYSTEMS

Troubleshooting Guide

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Summary of Contents for Toshiba E-STUDIO 555

  • Page 1: Troubleshooting Guide

    MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide...
  • Page 2 ©2009 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability is assumed, however, with respect to the use of the information contained herein.

  • Page 3: Preface

    Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.

  • Page 5: Table Of Contents

    CONTENTS Preface... 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel ... 8 Clearing a Paper Jam ... 11 Locating a paper jam ... 11 Clearing a paper jam ... 12 Paper jam in the Reversing Automatic Document Feeder (Lower) ... 13 Paper jam in the Reversing Automatic Document Feeder (Upper) ...
  • Page 6 Print jobs not output ... 61 Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems ... 64 Cannot E-mail my scans... 64 Cannot find the data saved in the shared folder... 64 Chapter 5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems... 66 e-Filing Web Utility terminates the session...
  • Page 7 Regular Maintenance ... 98 INDEX ... 99 CONTENTS...
  • Page 8 CONTENTS...
  • Page 9 TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. Messages Displayed on the Touch Panel ... 8 Clearing a Paper Jam... 11 Locating a paper jam ...

  • Page 10: Messages Displayed On The Touch Panel

    1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Message Misfeed in *** Check paper size setting on control panel for drawer N Wait (Performing Self-check) Check the original and set it again Change direction of original...
  • Page 11 Message Saving energy Press START button The equipment has entered into the energy saving mode since it has not been used for a certain time. CHANGE DRAWER TO CORRECT No paper suitable for the original is PAPER SIZE set. The size of the original is not detected correctly because the original is sent from the Reversing Automatic Document Feeder at a skew.
  • Page 12 1 TROUBLESHOOTING FOR THE HARDWARE Error Codes The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in Chapter 7. P.86 “Error Codes” Messages Displayed on the Touch Panel...

  • Page 13: Clearing A Paper Jam

    Clearing a Paper Jam Locating a paper jam The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows: The paper jam symbol helps you locate the paper jam. 1.

  • Page 14: Clearing A Paper Jam

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a paper jam Remove paper jammed inside the equipment after you have cleared all other jams. If you fail to clear all other jams first, the jammed paper may be torn and left inside the equipment. Clear the paper jam Clear the paper jam following the guidance shown on the touch panel.

  • Page 15: Paper Jam In The Reversing Automatic Document Feeder (Lower)

    1.TROUBLESHOOTING FOR THE HARDWARE Do not touch the transfer belt. Do not touch the transfer belt when you removing the paper jammed inside the equipment. Doing so may cause damage on the equipment or result in a poor output. If paper jams occur frequently The following are the common causes of paper jams.

  • Page 16: Paper Jam In The Reversing Automatic Document Feeder (Upper)

    1 TROUBLESHOOTING FOR THE HARDWARE Close the Reversing Automatic Document Feeder. Paper jam in the Reversing Automatic Document Feeder (Upper) Raise the lever and open the upper cover. Remove the original. Turn the dial to remove the original. Open the transport guide and remove the original. Clearing a Paper Jam...

  • Page 17: Paper Jam In The Bypass Tray

    1.TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. Raise the original feeder tray, and remove the original under the guide plate. Lower the original feeder tray. Close the upper cover. Paper jam in the bypass tray Pull out the jammed paper in the bypass tray. 1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam...

  • Page 18: Paper Jam In The External Large Capacity Feeder (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the External Large Capacity Feeder (optional) Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder. Separate the External Large Capacity Feeder (optional) from the equipment. Move it slowly while pushing the lock lever.

  • Page 19: Paper Jam In The Finisher, Hole Punch Unit And Inserter (All Optional)

    1.TROUBLESHOOTING FOR THE HARDWARE Close the feeder tray and connect the External Large Capacity Feeder to the equipment. Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure. Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional) Separate the finisher from the equipment.
  • Page 20 1 TROUBLESHOOTING FOR THE HARDWARE When the Inserter is installed, pull out the lever to open its jam access cover. Remove the jammed paper. Close the jam access cover of the Inserter. Open the lower cover of the Inserter. Remove the jammed paper. Close the lower cover.
  • Page 21 1.TROUBLESHOOTING FOR THE HARDWARE Open the upper cover of the finisher. Pull the knob 1 to open the buffer roller cover, and then remove the jammed paper. Pull the knob up in the rear side of the finisher to open the guide. Remove the jammed paper.
  • Page 22 1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. Remove paper that sticks out from the paper exit side of the finisher. Close the upper cover of the finisher. Return the paper feed tray of the Inserter to its original position. When the Saddle Stitch Finisher and the Inserter are installed together, open the front cover of the Inserter.
  • Page 23 1.TROUBLESHOOTING FOR THE HARDWARE Close the guide plate. When the Saddle Stitch Finisher and the Inserter are installed together, close the lower cover of the Inserter. When the Saddle Stitch Finisher is installed, open the lower cover of the Saddle Stitch Finisher. Turn the right-hand knob counterclockwise until it stops.

  • Page 24: Paper Jam Inside Of The Equipment

    1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. Close the paper exit cover of the saddle stitch unit and the lower cover of the Saddle Stitch Finisher. Connect the finisher to the equipment. Connect the finisher with the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.
  • Page 25 1.TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper from the drawer. Open the paper source drawer and remove the jammed paper. Close the drawer and the paper feed cover. Open the bypass cover. Remove the jammed paper. Close the bypass cover. When the External Large Capacity Feeder is installed, connect it with the equipment.
  • Page 26 1 TROUBLESHOOTING FOR THE HARDWARE When the finisher is installed, separate it from the equipment. Separate the finisher from the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.
  • Page 27 1.TROUBLESHOOTING FOR THE HARDWARE Turn the green knob of the fuser unit counterclockwise to remove the jammed paper. Close the exit cover. When the finisher is installed, connect it with the equipment. Connect the finisher with the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.

  • Page 28: Clearing Paper Jams Caused By A Wrong Paper Size Setting

    1 TROUBLESHOOTING FOR THE HARDWARE Close the fuser unit cover slowly. Open the duplexer guide. Remove the jammed paper. Close the duplexer guide. Push the transfer/transport unit into the equipment carefully while holding its lever. Then turn the lever counterclockwise by 90 degrees to lock it. Close the front cover of the equipment.
  • Page 29 1.TROUBLESHOOTING FOR THE HARDWARE In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below. During the operation, the guidance for clearing the paper jam on the touch panel is not displayed. Take notes of the following before operation: where the paper jam occurred and for which drawer the paper size setting is incorrectly registered.
  • Page 30 1 TROUBLESHOOTING FOR THE HARDWARE Press the [USER] tab to enter the [USER] menu and press [DRAWER]. Press the drawer button indicated in the message. Press the paper size button for the paper that is set in the drawer. Press the [USER FUNCTIONS] button to return to the basic menu and try copying or printing again.
  • Page 31 1.TROUBLESHOOTING FOR THE HARDWARE Jam when making copies or prints (using the bypass tray) Press the [POWER] button on the control panel until a sound is heard. “Shutdown in progress” appears on the menu. After a while, the power of the equipment is turned OFF. Remove the jammed paper.
  • Page 32 1 TROUBLESHOOTING FOR THE HARDWARE Close the drawer and turn on the main power switch. The equipment starts warming-up. Check the paper size registered to the drawer indicated in the message by means of the drawer button on the touch panel. Place the paper in the drawer indicated in the message.

  • Page 33: Clearing A Staple Jam

    Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below. P.31 “Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028” P.32 “Staple jam in the Saddle Stitch Finisher MJ-1029” P.34 “Staple jam in the saddle stitch unit”...

  • Page 34: Staple Jam In The Saddle Stitch Finisher Mj-1029

    1 TROUBLESHOOTING FOR THE HARDWARE Holding the knob, raise the guide, and return it to its original position. Fit the staple cartridge into the stapler. Insert the cartridge until the lever of the stapler goes up to be fixed securely. Close the front cover of the finisher.
  • Page 35 1.TROUBLESHOOTING FOR THE HARDWARE Lower the guide while holding the knob. Do not touch the stapling area (A in the figure). The actual needle point could cause you personal injury. Remove any jammed staples with something sharp. Holding the knob, raise the guide, and return it to its original position.

  • Page 36: Staple Jam In The Saddle Stitch Unit

    1 TROUBLESHOOTING FOR THE HARDWARE Staple jam in the saddle stitch unit Open the lower cover of the Saddle Stitch Finisher. Slowly pull out the saddle stitch unit. Pull the stapler handle on the saddle stitch unit toward you to unlock it. Then turn the stapler clockwise by 60 degrees.
  • Page 37 1.TROUBLESHOOTING FOR THE HARDWARE Remove the jammed staples. Do not touch the stapling area (A in the figure). The actual needle point could cause you personal injury. Push the knob (2) to return it to its original position. Make sure that the lever (1) is latched on the shutter. Fit the staple cartridges.
  • Page 38 1 TROUBLESHOOTING FOR THE HARDWARE Close the lower cover of the Saddle Stitch Finisher. Test stapling starts automatically. Test stapling is necessary to prevent void stapling. Note that the test stapling starts automatically when the two requirements in step 11 are met with the lower cover of the Saddle Stitch Finisher closed. If the test stapling does not start, make sure to check the two requirements again.

  • Page 39: Replacing A Toner Cartridge

    When the toner cartridge runs out, the message “Open the toner cover Install new toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. To assure an optimal printing performance, we recommend that you use TOSHIBA toner cartridges. Never attempt to incinerate toner cartridges.
  • Page 40 1 TROUBLESHOOTING FOR THE HARDWARE You can replace a toner cartridge while the print function is in operation when “Open the toner cover Install new toner cartridge” is displayed. Some toner remains in the toner cartridge while the message “Toner near Empty” is displayed. Although you can replace the toner cartridge with a new one, make sure you follow the procedure toner cartridge”.
  • Page 41 1.TROUBLESHOOTING FOR THE HARDWARE Holding the new toner cartridge horizontally, pull out the seal in the direction of the arrow. Install a new toner cartridge into the toner cartridge holder. When inserting the toner cartridge, be sure that the shutter of the toner cartridge and the label on the equipment side (both in orange) are aligned.

  • Page 42: Replacing A "Near Empty" Toner Cartridge

    1 TROUBLESHOOTING FOR THE HARDWARE Replacing a “Near Empty” toner cartridge The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You can replace the toner cartridge with a new one, but if you do so, make sure to follow the procedure below.
  • Page 43 1.TROUBLESHOOTING FOR THE HARDWARE Press [REPLACE TONER CARTRIDGE]. To replace a toner cartridge, press [YES]. To cancel, press [NO]. Replace the toner cartridge. P.37 “Replacing a Toner Cartridge” for the correct procedure. Press [FINISH]. Press the [USER FUNCTIONS] or [COPY] button on the control panel. The menu returns to the BASIC menu.

  • Page 44: Refilling With Staples

    1 TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out. P.42 “Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples” P.43 “Refilling Saddle Stitch Finisher MJ-1029 staples”...

  • Page 45: Refilling Saddle Stitch Finisher Mj-1029 Staples

    1.TROUBLESHOOTING FOR THE HARDWARE Pull out the seal bundling the staples straight. Fit the staple cartridge into the stapler. Insert the cartridge until the lever of the stapler goes up to be fixed securely. Close the front cover of the finisher. If the message “Check staple cartridge”...
  • Page 46 1 TROUBLESHOOTING FOR THE HARDWARE Press the buttons on both sides of the staple cartridge to open the cover. Pull out the empty staple case. Fit the new staple case into the staple cartridge. Push the staple case into the cartridge until it clicks. In this step, do not remove the seal bundling the staples.

  • Page 47: Refilling Saddle Stitch Unit Staples

    1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the finisher. If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 8. Refilling saddle stitch unit staples When the staples of the saddle stitch unit stapler in the Saddle Stitch Finisher have run out, refill them following the procedure below.
  • Page 48 1 TROUBLESHOOTING FOR THE HARDWARE Fit the new cartridges. Insert each cartridge until it is caught by the latch and is fixed with a click. Unlock the stapler of the saddle stitch unit by pulling its handle toward you, and lower the stapler to its original position.

  • Page 49: Cleaning The Hole Punch Dust Bin

    Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below. Open the Hole Punch Unit cover. Pull out the hole punch dust bin. Dispose of the paper punchings. Push back in the hole punch dust bin.

  • Page 51: Troubleshooting For Copying

    TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output. Copying Problems... 50...

  • Page 52: Copying Problems

    2 TROUBLESHOOTING FOR COPYING Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Functions cannot be set. Copying stops while scanning the originals. (The message “The number of originals exceeds the limits Will you print out stored originals?”...
  • Page 53 2.TROUBLESHOOTING FOR COPYING Problem Description Copied image has black streaks in the horizontal direction. Cause The scanning area or guides are Clean them. stained. P.98 “Regular Maintenance” 2 TROUBLESHOOTING FOR COPYING Corrective Action Copying Problems...
  • Page 55 TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ... 54 Clearing print job errors ...54 Cannot remember the document password for a Private Print job...56 Printer Driver Problems ... 57 Cannot print (port setting problems) ...57 Command line options not processed ...57 Retrieval of printer configuration failed ...57 Cannot print a job as expected using PS3 printer driver ...58...

  • Page 56: Print Job Problems

    3 TROUBLESHOOTING FOR PRINTING Print Job Problems This section describes how to clear the print jobs errors. Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the equipment.
  • Page 57 3.TROUBLESHOOTING FOR PRINTING To print by setting suitable-size paper in the drawer Press the [JOB STATUS] which is blinking. Press the drawer button whose paper size setting you intend to change. You can also select the drawer with Place the paper in the drawer. Press the paper size button corresponding to the size of the paper you have placed.

  • Page 58: Cannot Remember The Document Password For A Private Print Job

    3 TROUBLESHOOTING FOR PRINTING Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.

  • Page 59: Printer Driver Problems

    Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide. Cannot print (port setting problems) Problem Description I cannot perform printing with the equipment. Corrective Action If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue nor are printed.

  • Page 60: Cannot Print A Job As Expected Using Ps3 Printer Driver

    3 TROUBLESHOOTING FOR PRINTING Cannot print a job as expected using PS3 printer driver Problem Description When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may not work correctly: Manual Scale Print Paper Size Paper Type...

  • Page 61: Network Connection Problems

    Network Connection Problems This section describes the troubleshooting for printing in the network connection environment. See also the checklists by types of printing and operating systems on Cannot print with the equipment (network connection problems) Problem Description I cannot perform printing with the equipment. Corrective Action See the checklist below to determine if the cause of the problem is related to a network.

  • Page 62: Client Problems

    3 TROUBLESHOOTING FOR PRINTING Client Problems This section describes how to identify and correct the problems caused by the clients* connected to the equipment. One of the common examples of clients is a computer that sends a print job to the equipment and make it perform printing. Checking the client status Problem Description The printing problems are caused by the printer driver settings, network settings, errors in the network connections, and...

  • Page 63: Hardware Problems

    Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems on printer drivers or the network connection cannot be specified, a hardware problem is a possible cause of the trouble. The following are common factors involved in the hardware problems: System board, cables, and connectors The equipment, and its (optional) components such as the duplexing unit or the Finisher...

  • Page 65: Troubleshooting For Scanning

    TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning. Scanning Problems... 64 Cannot E-mail my scans ...64 Cannot find the data saved in the shared folder...64...

  • Page 66: Scanning Problems

    4 TROUBLESHOOTING FOR SCANNING Scanning Problems This section describes troubleshooting for using scan data. Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.
  • Page 67 TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing. e-Filing Web Utility Problems... 66 e-Filing Web Utility terminates the session...66 Numerous sub windows repeatedly appear ...66 Displaying the items in the Contents Frame takes a long time...66 Error messages ...67...

  • Page 68: E-Filing Web Utility Problems

    5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message. e-Filing Web Utility terminates the session Problem Description The message “This operation will end your e-Filing session.”...

  • Page 69: Error Messages

    5.TROUBLESHOOTING FOR e-Filing Error messages See the table below to troubleshoot the problem if a message appears. Message Internal error occurred. Please restart e-Filing. Your e-Filing Session has Timed Out. Please Restart. The items have been modified. Cannot start e-Filing Session. The Disk is Full. Cannot create a Box.
  • Page 70 5 TROUBLESHOOTING FOR e-Filing Message The document is being used. Please try again later. File format doesn’t correspond. Please contact Administrator. e-Filing is not ready. Please try again later. e-Filing Web Utility Problems Corrective Action The selected document is being used by another user. Try again after the other user has finished using the document.
  • Page 71 TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections. Locating the Equipment in the Network... 70 Cannot locate the equipment in the network ...70 Cannot locate the equipment with Local Discovery...71 Equipment does not respond to ping command ...72 LDAP Search and Authentication Problems...

  • Page 72: Locating The Equipment In The Network

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause the problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem.

  • Page 73: Cannot Locate The Equipment With Local Discovery

    6.TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/Restore Utility, or Remote Scan driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer.

  • Page 74: Equipment Does Not Respond To Ping Command

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. No. Check... Confirm that the TCP/IP protocol suite is installed on the client computer.

  • Page 75: Ldap Search And Authentication Problems

    LDAP Search and Authentication Problems Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search, the network shutdown occurs or the touch panel is disabled. Corrective Action Try the checklist below. If the problem remains unsolved, contact your service representative. No.

  • Page 76: Printing Problems (Network Related)

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Printing Problems (Network Related) Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP address dynamically to devices. Using the default settings also assures an easier network implementation, although you may be required to customize the settings to accommodate them in your particular environment.

  • Page 77: Ipp Print In A Windows Operating System Environment

    6.TROUBLESHOOTING FOR NETWORK CONNECTIONS IPP print in a Windows operating system environment No. Check... Are the IP address properties correctly set? Is the HTTP server on the equipment enabled? Is the IPP print correctly set? Were the proper printer drivers installed? Is the IPP port configured with the correct URL? Can you print with the equipment? Novell print in a NetWare environment...

  • Page 78: Macintosh Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Macintosh environment No. Check... Is AppleTalk enabled on the equipment? Are the IP address properties correctly set? Is the equipment available in the Chooser when you click the LaserWriter 8 printer icon? Can you access any other network device from the Macintosh computer? Can another Macintosh computer on the network print to the equipment? If so, compare the settings...

  • Page 79: Network Fax (N/W-Fax) Driver Problems

    Network Fax (N/W-Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N/W-Fax) driver. N/W-Fax Driver Installation Error Messages For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide. Setup needs to copy Windows NT files Problem description The wrong port type was selected from the Printer Ports dialog.

  • Page 80: N/W-Fax Driver General Errors

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS This port is currently in use Problem description The driver was either opened, printing a job, or in use by another printer or application, when you attempted to delete it. Corrective action Make sure all print jobs have been completed before deleting a port. If there are still problems, exit all applications and try again.
  • Page 81 CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess. Hardware Status Icons on TopAccess [Device] Tab ... 80 Error Messages ... 82 Error Codes... 86 Error codes on print jobs ...86 Error codes on transmission and reception ...88 Error codes on scan jobs...91...

  • Page 82: Hardware Status Icons On Topaccess [Device] Tab

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons to appear and the descriptions for them.
  • Page 83 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Paper Empty This icon indicates no paper is left in a drawer. Refer to the Copying Guide. Paper Jam This icon indicates a paper jam occurred. It also indicates the location of the paper jam. P.11 “Clearing a Paper Jam”...

  • Page 84: Error Messages

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. TopAccess Message Front Cover Open - Please Close Cover. Paper Feeding Cover Open - Please Close Cover. Transfer/Transport unit Open - Please Close Cover.
  • Page 85 TopAccess Message Expired scan documents deleted from share folder. Expired Sent Fax documents deleted from share folder. Expired Received Fax documents deleted from share folder. Scanned documents in shared folder deleted upon user’s request. Documents in the “SCAN” folder have been deleted by a user. Sent Fax documents in shared folder deleted upon user’s request.
  • Page 86 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Active Directory Domain - Verification of the Ticket has failed Active Directory Domain-The Domain specified could not be found Enter the correct domain name in network settings. If the problem Information Failed User Authentication SNTP Server - Connect Error has occurred No IKE proposal chosen IKE Certificate Authentication failed...
  • Page 87 TopAccess Message Encapsulation mode mismatch Peer IP Address mismatch Local IP Address mismatch Local ID mismatch Remote ID mismatch IKEv1/IKEv2 Timed out It succeeded in the acquisition of the certificate An unknown error occurred by SCEP Timeout error file save error SCEP operation is failed 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Corrective Action...

  • Page 88: Error Codes

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an error you might encounter.
  • Page 89 Error Code Problem Description Limit over error (Color) A2A1 Limit over error (Color) A2A2 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Corrective Action The number of prints has exceeded the one specified for the user code, or users (guests) are not authorized to perform color printing. Clear the limit counter, or authorize users so that they can perform color printing.

  • Page 90: Error Codes On Transmission And Reception

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on transmission and reception Error Code Problem Description 0011 Paper jam 0012 Original jam 0013 Door open 0020 Power interruption Reset 0030 Polling Error 0033 0042 Memory full 0050 Line busy Security Mismatch in Relay or Mail Box 0053 transmission...
  • Page 91 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description SMTP server connection error 1C69 HOST NAME error 1C6A Terminal mail address error 1C6B Destination mail address error 1C6C System error 1C6D SMTP client OFF 1C70 SMTP authentication error 1C71 POP Before SMTP error 1C72 Internet Fax transmission failure when...
  • Page 92 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Offramp security error 3C60-3C62 Power failure 3C70 Destination address error 3D10 Exceeding maximum offramp destinations 3D20 3D30 Fax unit is not installed POP3 server communication error 3E10 POP3 server communication timeout 3E20 POP3 login error 3E30...

  • Page 93: Error Codes On Scan Jobs

    7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on scan jobs The error indications on scan jobs are done as follows: On TopAccess log list, messages indicating the status are displayed. On the touch panel of the equipment, error codes are displayed. See the listings below. Error Code Email Illegal Job status...

  • Page 94: Save As File

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code SMTP authentication error 2C71 POP Before SMTP error 2C72 Failed to process received Email job 2C80 Failed to process received Fax job 2C81 2CC0 Job canceled Power failure occurred 2CC1 Save as File Illegal Job status 2D10, 2D12, 2D13,...

  • Page 95: Store To E-Filing

    7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Failed to connect to network destination. Check destination path. 2D62 Specified network path is invalid. Check destination 2D63 path. Logon to file server failed. Check user name and 2D64 password. There are too many documents in the folder. Failed in 2D65 creating new document.

  • Page 96: Network Settings

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Insufficient Memory. 2B90 Invalid Box password specified. 2BA0 Incorrect paper size or color mode 2BA1 2BB0 Job canceled Power failure occurred 2BB1 System fatal error. 2BC0 Failed to acquire resource. 2BC1 Power failure occurred during restoring.
  • Page 97 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment. This chapter also describes the daily care for the equipment. When You Think Something Is Wrong With the Equipment... 96 General operations ...96 Originals and paper ...97 Regular Maintenance ...

  • Page 98: Chapter 8 When Something Is Wrong With The Equipment

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items. To see the functions of the equipment such as copy or print, refer to their operator’s manuals (the Copying Guide and the Printing Guide respectively).

  • Page 99: Originals And Paper

    8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Originals and paper Problem Description The original is jammed. Paper is jammed. Two or more sheets of paper are fed together. Sheets do not align when exiting. 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Cause The original is unavailable on the Check whether the original is available on the equipment.

  • Page 100: Regular Maintenance

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions. Be careful not to scratch the portions when cleaning them. Do not use such solvents as thinner or benzine when cleaning the surface of the equipment.
  • Page 101 INDEX ...59 AppleTalk print Cleaning ...47 hole punch dust bin ...98 regular maintenance ...60 Clients ...57 Command line option ...58 [Configuration] tab Copying ...50 blurred image ...50 copying stops ...50 density ...50 image missing ...50 setting functions ...50 stained image ...51 streaked image ...96...
  • Page 102 ...96 User information INDEX...
  • Page 103 DP-5550/6550/7550/8550 OME08016900...
  • Page 104 MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide 2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN R081120G7800-TTEC 2009-04 ©2009 TOSHIBA TEC CORPORATION All rights reserved...

This manual is also suitable for:

E-studio 655E-studio 755E-studio 855E-studio555

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