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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
SMTP authentication error
2C71
POP Before SMTP error
2C72
Failed to process received Email job
2C80
Failed to process received Fax job
2C81
2CC0
Job canceled
Power failure occurred
2CC1
Save as File
Illegal Job status
2D10, 2D12,
2D13,
2D20-2D22
Not enough memory for saving the scan job
2D11
An internal error occurred
2D14
Exceeding maximum file capacity
2D15
Failed to create directory
2D30
Failed to create file
2D31, 2D33
Failed to delete file
2D32
Failed to convert image file format
2D40
Encryption error. Failed to create a file
2D43
Creating a file was not allowed.
2D44
Failed to copy file
2D60
92
Error Codes
Problem Description
Corrective Action
Confirm that the login name and password are correct.
If SSL is enabled, make sure that the SSL port number
is correctly set.
Confirm that the POP Before SMTP settings and POP3
settings are correct.
Ask your administrator whether the Internet Fax
Received Forward is set.
Ask your administrator whether the Fax Received
Forward is set.
(Job was canceled.)
Make sure that the power cable is connected properly
and it is inserted securely. Resend the job.
Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
Wait for a while and retry the job. If the error still occurs,
turn the power OFF and then back ON and retry it.
Turn the power OFF and then back ON, and retry the
job. If the error still occurs, contact your service
representative.
Divide the file into several files, or retry in a single-page
format.
Make sure that the access privilege to the storage
directory is writable and also the disk in the directory
has enough space, and then retry the job. If more than
one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and retry the job. If the error
still occurs, turn the power OFF and then back ON, and
then retry it.
Make sure that the access privilege to the storage
directory is writable and also the disk in the directory
has enough space, and then retry the job. If more than
one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and retry the job. If the error
still occurs, turn the power OFF and then back ON, and
then retry it.
Make sure that the access privilege to the storage
directory is writable and then retry the job. If the error
still occurs, turn the power OFF and then back ON, and
then retry it.
When this error occurs by converting the Slim PDF
format, retry the scan. If the error still occurs, specify
the general PDF format.
When this error occurs by converting other than the
Slim PDF format, turn the power OFF and then back
ON. Then retry the scan. If the error still occurs, contact
your service representative.
If the error still occurs after retrying, turn the power OFF
and then back ON. Then retry it.
Creating an unencrypted file was not allowed.
Configure the encryption settings and retry the failed
job.
To create an unencrypted file, consult the administrator.
Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
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Comments to this Manuals

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Latest comments:

  • Jane Weir May 20, 2013 02:22:
    The company I work for has an e-Studio 655 and I am trying to find out how to go to scan then email and clean out those addresses where employees have retired or left the company. I couldn't find it in the manual.
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