Troubleshooting - Kohler K-11344 Installation And Care Manual

Care and Cleaning (cont.)
• Do not use full strength bleach or ammonia cleaning solutions. Chemically active cleaning
solutions can damage the surface.
• Do not use abrasive cleansers or solvents on airjet surfaces. Abrasive cleaners and solvents can
damage the airjet surface.
Maintaining the Airjets
If cleaning the airjets is necessary due to hard water deposits, wet a soft, non-abrasive cloth with
white vinegar and wipe the plugged airjet holes. Immediately rinse the area with clean water to
avoid long-term exposure of the vinegar to the airjet surface.
Fill the bath with water to the top row of airjets. Drain the bath and press the purge button.
Cleaning Your User Keypad and Remote Control
Use a soft cloth to wipe the keypad and remote control after each use. If the surface becomes dirty,
use a non-abrasive soap and warm water to clean.
For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.

Troubleshooting

NOTICE: This section is for general aid only. A Kohler Co. Authorized Service Representative (ASR) or
qualified electrician should correct any electrical problems. For warranty service, call 1-800-4KOHLER from
within the USA and Canada, or 001-800-456-4537 from within Mexico.
NOTE: The product model number is printed on a label on the blower side of the bath.
NOTE: For service parts information, visit your product page at kohler.com/serviceparts.
Symptoms
1. Blower turns on by itself
after the bath has been
drained.
2. Blower turns off by itself
after running for 2
minutes.
3. Blower motor will not
start.
4. Blower motor stops
running and will not
immediately restart.
5. Blower motor starts, some
but not all airjets are
working.
Kohler Co.
Probable Causes
A. Normal operation. Automatic
purge mode is working as
designed.
A. The Purge Mode icon was
pressed instead of the On/Off
icon.
A. Power cord from blower motor
is loose, disconnected, or
damaged.
B. User keypad cable loose or
damaged.
C. User keypad does not work.
D. Blower motor does not work.
A. Blower motor overheated and
protection device activated.
A. Blower motor speed is too low.
B. Blower motor inlet is blocked.
C. Blower motor does not work.
D. Blower motor discharge is
blocked.
E. Airjets are clogged.
17
Recommended Action
A. No action is required. Automatic
purge mode runs for 2 minutes 30
minutes after the bath is drained.
A. Press the On/Off icon on the
keypad. See the "Operating
Instructions" section.
A. Check wiring for proper
connections.
B. Check wire connections. If
necessary, replace user keypad
cable.
C. Replace user keypad.
D. Replace the blower motor.
A. Check for blockage at blower air
intake. Remove blockage and allow
motor to cool.
A. Increase speed.
B. Clean blower motor inlet.
C. Replace the blower motor.
D. Clear blockage.
E. Use a small between-the-teeth
dental brush and white vinegar.
Dip the brush in the vinegar, brush
the hole, rinse the brush in clean
water, and then use the wet rinsed
brush to rinse the hole.
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