Service Authorization; Educational Services; Training Program Overview; Certification - Canon imageCLASS MF269dw Service Manual

III.

Service Authorization

To obtain and maintain authorization to provide warranty and post-warranty
service, an ASF (Authorized Service Facility) must have at least one (1)
employee who has successfully completed the imageCLASS MF260dw Series
device-training program.
IV.

Educational Services

A. Training Program Overview
Technicians who successfully complete the imageCLASS MF260dw Series
online course, are certified to service and support the imageCLASS MF260dw
machines.
The imageCLASS MF260dw Series online course is available via the
TRAINING section of the
Web site. The course shows technicians how to service and maintain the
imageCLASS MF260dw Series machines, and contains an overview of the
product specifications, features, and technical functionality of the machines.
B. Certification
A service technician must download the imageCLASS MF260dw Series
online training course to be certified to service this product.
C. Who Should Complete
Any service technician who is responsible for servicing and supporting the
imageCLASS MF260dw Series machines, must complete the imageCLASS
MF260dw Series online course successfully to receive technical support on
these products.
D. Prerequisites
It is highly recommended the service technician have:
•
Prior experience with Canon imageCLASS Multi-function devices
•
Experience with taking eLearning courses
•
Familiarity with common hand tools to disassemble and service Canon
devices
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
Authorized Service Facility Support Center
September 2018
Page 5