Ii. Dealer Sales/Service Authorization - Canon Color imageRUNNER C3380 series Service Manual

II. Dealer Sales/Service Authorization
A. Technician/System Engineer
To become authorized and maintain authorization to service a Color
imageRUNNER device, each Authorized Reseller's location must have at least
one employee who has successfully completed the appropriate Color
imageRUNNER device Training Program and received certified status.
III. Educational Training
A. Overview
Canon Educational Services is pleased to provide information for the technical
training of the Color imageRUNNER C3380/C2880 Series.
All training for the Color imageRUNNER C3380/C2880 Series is available on-
line through the Canon e-Support website. Technicians can choose to take the
training in one of two ways.
• With the release of the Certification Map feature on e-Support a technician
can take the required modules required for product certification through the
Certification Map. The Certification Map will contain all of the modules
listed below in a single area for technicians to take. More information about
certification maps can be found on the training news section of e-Support.
• Technicians can take each of the modules in the training program by
searching for each module under the eLearning modules section of e-
Support.
Additional information in relation to the available training for the Color
imageRUNNER C3380/C2880 Series is outlined below.
B. Who Should Complete
All technicians who will be servicing an imageRUNNER C3380/C2880 Series
product line should complete this course.
C. Prerequisite
The prerequisite training for the Color imageRUNNER C3380/C2880 Series is
certification on the Applied Technology training program or both Basic Quest
and IRCQ certification as well as completion of Basic Color Principles.
Additional pre-requisites include the Service Support Tool (SST) and NAVI on-
line courses.
Color imageRUNNER C3380/C2880 Series Service Guide
Rev. 4
Color imageRUNNER C3380/C2880 Series Service Guide
January 2007
Page 8