Warranty Service Claim Guidelines - Canon imageCLASS MF269dw Service Manual

A. Warranty Service Claim Guidelines
The table below describes the guidelines used to determine whether a
warranty claim is valid. If a claim does not meet the guidelines for warranty
compensation, the customer should be charged for the repair.
Manufacturer's defect
Manufacturer's upgrade
Service adjustment/normal wear-and-tear
Installation
Installation of drivers
Software application related
Configuration set up
Cleaning
Preventative maintenance
Customer-replaceable items or consumables
Tampering
Misuse or neglect
User training
Acts of God
Product on which original identifying marks or serial numbers have be
defaced, removed, or altered
Problems caused by electrical power fluctuations
For questions as to the validity of a repair, contact CITS Monday through
Friday, 8 A.M. to 8 P.M. ET, except for holidays at 1-866-702-2666 for
authorization.
All ASF repairs must be warranted by the ASF for a period of thirty (30) days.
If the same problem occurs within thirty (30) days, the ASF repairs the
machine without charge to the customer. Additional parts may be claimed;
however, no additional labor compensation is provided.
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
Incident Type Warranty
Yes
Yes
Yes
No
No
No
No
No
No
No
No
No
No
No
No
No
September 2018
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