Firmware Update; Network Data Usage; Appendix A: Communicator Troubleshooting - DSC TL260 Installation Manual

Firmware Update

The firmware of the device can be remotely updated over Ethernet by setting [*][8][Installer Code] [851][005] Toggle Option [6]
ON. With this toggle OFF, firmware must be updated locally.
NOTE: Firmware updates over Ethernet are done using DLS IV software only.
• When the firmware update begins, all LEDs will turn ON.
• During the firmware update process, the yellow, red, and 2 green LEDs will cycle individually in a chaser pattern.
• After a successful update the unit will automatically restart.
• Should the update fail, all 4 LEDs will flash ON, then OFF together at 1 second intervals.
• If the firmware update fails, restart the unit. In the event of consistent update failures, contact your dealer.
• Record new firmware version in the programming worksheets Section [851][991]

Network Data Usage

Init
Init ACK
SIA (Single Event)
SIA (6 Events)
SIA ACK
Contact ID Event
Contact ID ACK
Heartbeat 1
Heartbeat 1 ACK
Heartbeat 2
Heartbeat 2 ACK
Encryption and Supervision Enabled
NOTE: With encryption and supervision on, all packets are 149 bytes.

APPENDIX A: COMMUNICATOR TROUBLESHOOTING

TROUBLE INDICATION
All LEDs OFF
Trouble LED – 2 Flashes
Yellow LED – 6 Flashes
Yellow LED – 7 Flashes
Yellow LED – 8 Flashes
Yellow LED - 9 Flashes
Yellow LED – 11 Flashes
Yellow LED – 12 Flashes
All 4 LEDs flashing together
Red and Yellow LEDs
flashing together
Green LEDs flashing rapidly
PACKET TYPE
TROUBLE/POSSIBLE
CAUSES
• Check your power connections to the Control Panel and the Communicator
No Power
Power Save Mode • The yellow trouble LED continues to function in power save mode.
(TL265 only) • Check the AC source to the Control Panel.
Keypad Blanking Mode
• The Control Panel may be in keypad blanking. Press a key on a keypad to
(TL265 only)
• Check panel Section [382] Toggle[5] is set to ON.(Ethernet Module Enabled)
Panel Supervision Trou-
• Ensure the PC-Link cable between the Control Panel and Communicator is
ble
• Check with ISP to confirm network service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Com-
• Check that the yellow LINK light on the Communicator is ON.
Ethernet Trouble • Check the LINK light on the NID is ON. If link light is OFF, try restarting the NID.
• If DHCP is used, ensure that the unit has an assigned IP address from the
• Ensure that the Ethernet path has internet connectivity.
• If you are using a static IP address make sure the gateway and subnet mask
• If the network has a firewall, ensure the network has the programmed outgoing
Receiver Not Available
• Ensure that all the receivers are programmed for DHCP or have the proper IP
• Ensure that System and all receivers are programmed with a valid account
Receiver Supervision • This trouble is indicated when supervision is enabled and the unit is not able to
Trouble
• The unit has exhausted all communications attempts to all programmed
FTC Trouble
• Restart the system, if trouble persists, contact your dealer.
• The LEDs will flash when a remote firmware update is in progress. The LEDs
Remote Programming
• The LEDs will flash to indicate a remote DLS programming session is active.
Module Configuration • This indication appears when the System Account Code or Receiver Account
Trouble
• In Section [851][021]; [101]; and [111] confirm account numbers.
Boot Loader Failed • Disonnect then reconnect power to the Communicator module.
• The unit is still initializing please wait while the unit establishes a connection to
Initialization Sequence
Hardware Default • The hardware default jumper is still in place and must be removed.
Table 6: Network Data Usage
DIRECTION
Communicator to Receiver
Receiver to Communicator
Communicator to Receiver
Communicator to Receiver
Receiver to Communicator
Communicator to Receiver
Receiver to Communicator
Communicator to Receiver
Receiver to Communicator
Communicator to Receiver
Receiver to Communicator
Both Directions
TROUBLE POSSIBLE SOLUTION
module. Confirm PC-LINK cable is properly attached.
remove blanking momentarily.
connected properly (i.e., not reversed) and is securely in place.
municator and the NID.
If problem persists, replace the Ethernet cable.
server. In Panel Section [851] [992] verify a valid IP address is programmed. If
not contact the Network administrator.
are programmed correctly.
ports open (Default UDP Port 3060 and Port 3065)
address and port number.
number.
successfully communicate with the receiver. Contact your central station.
receiver for events generated by the Communicator.
will extinguish when update is complete.
The LEDs will extinguish when the DLS session has successfully terminated.
Code is programmed with all 0 or all F (e.g., FFFFFF)
all programmed receivers. Note that this process may take several minutes.
7
BYTES
101 Bytes
74 Bytes
124 Bytes
149 Bytes
77 Bytes
70 Bytes
49 Bytes
101 Bytes
74 Bytes
60 Bytes
60 Bytes
149 Bytes
Table 7: Trouble LED indications