Subscribe To Support Notifications; Know Your Ibm Warranty And Maintenance Agreement Details - IBM Storwize V7000 Unified Problem Determination Manual

Subscribe to support notifications

Subscribe to support notifications so that you are aware of best practices and issues
that might affect your system.
Subscribe to support notifications by visiting the IBM support page on the IBM
website:
www.ibm.com/storage/support/storwize/v7000/unified
www.ibm.com/storage/support/
By subscribing, you are informed of new and updated support site information,
such as publications, hints and tips, technical notes, product flashes (alerts), and
downloads.

Know your IBM warranty and maintenance agreement details

If you have a warranty or maintenance agreement with IBM, know the details that
must be supplied when you call for support.
Have the phone number of the support center available. When you call support,
provide the machine type and the serial number of the enclosure or file module
that has the problem. The machine type is always 2076 for a control enclosure or
2073 for a file module. If the problem does not relate to a specific enclosure,
provide the control enclosure serial number. The serial numbers are on the labels
on the enclosures.
Support personnel also ask for your customer number, machine location, contact
details, and the details of the problem.
Chapter 2. Best practices for troubleshooting
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