Phone Does Not Ring; Calls Are Answered Automatically - AT&T Partner Series Installation And Use Manual

Phone Does Not Ring

Possible Cause
1. Volume control set
too low.
2. Phone's Line Ring-
ing may be set for
"no ring."

Calls are Answered Automatically

Problem: A call rings once, then disappears as if it were answered.
Possible Cause
1. An optional dev-
ice, such as a fax
machine, answering
machine, or modem,
answers when it
should not.
2. Ringer
Equivalence is too
high for the exten-
sion.
3. PARTNER system
set incorrectly.
7-4
Troubleshooting
Do This
Press the volume control
button to increase ringer
volume.
Check to see if phone's
Line Ringing is set for "no
ring." Refer to chapter 3.
Do This
If there are any optional
devices connected to your
system, check to see that
they are set to answer
correctly. If the device is
answering before it is sup-
posed to, adjust it to
answer on a later ring. If
the device is not sup-
posed to answer calls at
all, turn its auto-answer
feature off. Refer to the
device's user manual.
Check to see that the
Ringer Equivalence
Number (REN) does not
exceed 2 (see p. 1-3.) If it
does, unplug the extra
device(s).
If there are any optional
devices connected to your
system, set their
extension's Line Ringing to
"no ring." If it is set to
"ring," adjust the device to
answer on a later ring.
If...
Phone rings increasingly
louder,
Phone still does not ring,
Line Ringing is set for "no
ring."
Line Ringing is set for
"ring,"
If...
The optional device was
set properly,
The optional device was
set improperly,
The problem is not solved,
The problem is not solved,
Then:
Problem is solved.
Go to Possible Cause 2.
Change setting if neces-
sary.
Phone may be faulty. Fol-
low troubleshooting pro-
cedure for "PARTNER
Phone Does Not Work."
Then:
Go to Possible Cause 2.
Reset device. If problem
remains, go to Possible
Cause 2.
Go to Possible Cause 3.
Call 1 800 628-2888.