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Troubleshooting
If, after reading the following instructions, you still have problems relating to the
operation of this System, please call our Customer Support Hotline:
1-877-619-7669 or email: sonynewhome@info.sel.sony.com
Problem
No sound in Main Room
No sound in additional rooms
No picture and no sound
Wireless remote does not
operate
Playback stops suddenly
Channel changes suddenly
Source changes suddenly
TV channel instead of a VHS
tape.
Aspect ratio of the TV picture is
wrong.
Possible Remedies
• Make sure the muting is not engaged.
• If playing a CD, make sure that a disc is loaded.
• Try pressing the Source Select button for the desired source
again, to reset the correct inputs and power up the correct
components.
• Make sure the muting is not engaged.
• Make sure the power button on all the amps at the bottom
of the rack are pushed in and are lit.
• Try another TV station. It may be a station issue.
• If playing a DVD, make sure that a disc is loaded.
• Try pressing the Source Select button for the desired source
again, to reset the correct inputs and power up the correct
components.
• Replace the remote control batteries.
• Confirm a direct line of sight from the remote control to the
system rack and/or infrared repeater "eye."
• Confirm that no one else is operating the system from
another room.
• Confirm that no one else is operating the system from
another room.
• Confirm that no one else is operating the system from
another room.
• Confirm that a VHS cassette is loaded into the VCR.
• Cycle through the options on the TV Wide button of the
infrared remote control.
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