No Svc Indicator Stays On - Motorola V60 Series Manual

Can landline hear you?
Yes- Original Y cable defective. END
No- Reinstall original Y cable. Go To STEP 8
8. Substitute a known good microphone. Place test call.
Can landline hear you?
Yes- Original microphone defective. END
No- Reinstall original microphone. Go To STEP 9
9. If after completing all of the above and there is still a problem, contact your Mercedes-
Benz Regional Technical Support Specialist.

4.4.8 No SVC Indicator Stays On

Prior to proceeding, verify that there is cellular coverage in the area in which the repairs are being
conducted. Powering up a known good phone, which uses the same cellular provider in the service area,
and confirming that the "No SVC" indicator goes out can do verification.
1. Is the "NO SVC" indicator staying on in the PORTABLE mode (coil cord unplugged)?
No- Go to next STEP
Yes - Please verify the phone setting. (Refer to the users menu about phone programming). END.
2. Is the "NO SVC" indicator staying on in the MOBILE mode (coil cord plugged in)? No-
Customer may have inadvertently left home service area or powered up phone in an area of
highly restricted signal strength (underground parking, etc). Obtain further information
from the customer. END.
Yes - Go to next STEP
3. Visually inspect antenna cable connections at center console and the compensator.
Confirm that the antenna is attached to the connector marked "antenna" on the compensator.
Is installation correct?
No- Install components correctly.
Did "NO SVC" indicator go off?
No- Go to next STEP.
Yes- Improper antenna/installation connection. END.
Yes - Go to next STEP.
4. Disconnect antenna from compensator connector marked "antenna" and connect the
magnetic mount test antenna to the compensator connector marked "antenna" and place antenna at
vehicle roof level.
Is "NO SVC" indicator off?
No- Go to next STEP.
Yes - Replace the cable or the antenna. END.
Mercedes Benz Telephone Manual v4.6
4.0 Troubleshooting Section
Date: 09/01/2004