Motorola V60 Series Manual page 65

No - Correct programming error and retest for static/dropped calls by placing a few calls
in Portable Mode (coil cord unplugged). (Refer to Easy Programming Card or call
Motorola Technical Support for instructions)
Is static/dropped call experienced (Portable Mode)?
Yes - Original handset faulty Replace handset.
4. In the Mobile Mode (coil cord plugged in) is the static/dropped call condition
Evident Now or Not Evident Now?
Not Evident Now (Intermittent) - Question the customer to determine if he/she has noted a
pattern such as the same location, time of day, or type of geography (hills, valleys, tunnels, etc.)
during which the static/dropped calls problem occurs and what is the SSM at the time of the
occurrence. (As with any intermittent complaint, do not replace parts without confirming the
condition.)
Turn on ignition and power up the phone.
Is the SSM 3 bars or more?
Yes - High (3 bars or more) - Go to STEP 5.
No - Low (Less than 3 bars) - Go to STEP 6.
Evident Now (Continuous--meaning It is present NOW) - Place a few calls to reconfirm the
complaint is evident now.
Is static/noise present during the calls?
Yes - Go to STEP 8.
No - Problem not evident at this time. Question the customer to determine if he/she has noted a
pattern such as the same location, time of day, or type of geography (hills, valleys, tunnels,
etc.) during which the static/dropped call problem occurs and what is the SSM at the time of
the occurrence. (As with any complaint, do not replace parts without confirming the
condition.) Record all information on the "Troubleshooting Questionnaire." END
5. Place a few calls to try and confirm customer complaint.
Is customer complaint confirmed?
Yes - Use Evident Now (Continuous) Path. Go to STEP 8.
No - Go to STEP 7.
6. Move the vehicle to several locations with good system
coverage. Will the SSM indicate a signal greater than 3 bars or more?
Mercedes Benz Telephone Manual v4.6
A. Call service provider to activate new ESN.
B. Program phone in Portable Mode (coil cord unplugged).
C. Transfer numbers stored in locations 1-99. (Enter them one at a time.)
D. Perform "Initial Installation" checks. END
No – Programming error caused problems. END
4.0 Troubleshooting Section
Date: 09/01/2004