Motorola V60 Series Manual page 64

Do both units exhibit the same problem?
Yes - Not a fault with the phone. This may be a temporary cellular system issue. END
No – Are both phones on the same carrier?
Yes - Customer handset is malfunctioning. Replace handset.
A.
B.
C.
D.
different carriers. Locate a test phone on the same carrier and repeat the test procedure.
Static may be on one carrier, but not on the other.
Do both units exhibit the same problem?
Yes - Not a fault with the phone. END
No - If original phone still exhibits the problem, the handset is faulty; replace
3. Place a few calls in Portable Mode (coil cord unplugged), listening for static or a
dropped call.
Static/dropped call experienced? (If not sure, compare with another unit, if available.)
No - Describe to the customer the cellular system characteristics that will cause these problems,
and advise of areas that may cause static/dropped calls. Also have the customer check the
SSM at the time of the occurrence. Advise the customer that a Low SSM will have static
and the strong possibility of dropped calls. END
Yes – Check the System ID and phone number information. (Refer to phone manual for
instructions.)
Is information correct for chosen carrier?
Yes - Place a few more calls to reconfirm the condition.
Is static/dropped call experienced?
Yes - Original handset faulty. Replace handset.
No - Describe to the customer the cellular system characteristics that will cause
Mercedes Benz Telephone Manual v4.6
Call service provider to activate new ESN.
Program phone in Portable Mode (coil cord unplugged).
Transfer numbers stored in locations 1-99. (Enter them one at a time.)
Perform "Initial Installation" checks. END No - The two phones are on
handset.
A. Call service provider to activate new ESN.
B. Program phone in Portable Mode (coil cord unplugged).
C. Transfer numbers stored in locations 1-99. (Enter them one at a
time.)
D. Perform "Initial Installation" checks. END
A. Call service provider to activate new ESN.
B. Program phone in portable mode (coil cord unplugged).
C. Transfer numbers stored in locations 1-99. (Enter them one at a time.)
D. Perform "Initial Installation" checks. END
these problems, and advise of areas that may cause static/dropped calls. Also
have the customer check the SSM at the time of the occurrence. Advise the
customer that a Low SSM will have static and the strong possibility of
dropped calls. END
4.0 Troubleshooting Section
Date: 09/01/2004