Troubleshooting - Sony UP-DR80 Operating Instructions Manual

Troubleshooting

If a problem appears, check the following troubleshooting
guide first and perform whatever action is necessary to
solve the problem. If the problem persists, turn off the
printer and consult with your Sony dealer.
Symptom Possible causes and remedies
The printer does not • The printer is in the standby state (the
print even though 1 ON/STANDBY indicator is not lit).
t Press the 1 ON/STANDBY switch.
images are being sent
from the computer. • The printer is not connected properly.
t Check the connections (page 7).
The printer does not • An indicator on the printer is
print. displaying an error status.
tRefer to "Explanation of Indicators"
on page 22 and take the appropriate
action.
The paper roll cannot • The paper roll is being loaded with the
be loaded in the colors of the paper holders and the
media tray. colors on the media tray incorrectly
matched.
t Load the paper roll so that the
colors of the paper holders and the
colors on the media tray match
(page 11).
The paper does not • The paper roll is loaded with the colors
feed. of the paper holders and the colors of
the labels affixed to the paper roll
incorrectly matched.
t Load the paper roll so that the
colors of the paper holders and
colors of the labels affixed to the
paper roll match (page 10).
• The paper roll is loaded with the left
and right reversed (when the paper roll
has been reloaded).
t Load the paper roll in the proper
direction (page 11).
• The paper holder selector does not
match the size of the paper roll.
t Set the selector properly (page 9).
• The label affixed to the paper roll has
not been peeled off.
t Peel the label off properly
(page 11).
• The paper roll is wound to loosely.
t Rewind the paper roll and then load
it (page 14).
• The leading edge of the paper roll is
folded.
t Cut off the folded part so that the
paper becomes straight (page 23).
The print area is • The paper holder selector does not
printed offset. match the size of the paper roll.
tSet the selector properly (page 9).
There are marks and • The thermal head is dirty.
stripes on the print t Perform thermal head cleaning
side. (page 16).
Scratches appear at • The rollers inside the printer are dirty.
regular intervals. t Perform roller cleaning (page 17).
Symptom Possible causes and remedies
The media tray • The power may have been turned off
cannot be opened. during the printing operation.
tPress the 1 ON/STANDBY switch
to turn on the power of the printer
and initialize the printer.
• The printer may not have been able to
recover from an error.
tPress the 1 ON/STANDBY switch
to enter the standby state and then
press the 1 ON/STANDBY switch
again to turn on the power. If the
media tray still cannot be opened,
press the 1 ON/STANDBY switch
to enter the standby state and then
disconnect the power cord and
contact your dealer.
The fan turns when • The printer is performing temperature
the printer is in the control. This is not a malfunction.
ready state.
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Troubleshooting