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When the printer roller becomes dirty
When the printer roller becomes dirty, use a soft cloth
moistened with cleaning alcohol to gently wipe the roller
while turning it.
Note
When cleaning the printer roller, always put the printer
into standby mode with the on/standby button, and
disconnect the power cord.
58
Troubleshooting
Troubleshooting
Before sending the unit out for servicing, check the items
listed below. If you still cannot solve the problem, contact
your dealer.
Symptom
Cause/Remedy
Cannot load paper roll.
You may be trying to load 5-inch
wide paper while adaptors are
mounted in the paper holder.
tRemove the adaptors and then
Paper roll was loaded,
Paper roll may not have been
but "no paper" message
loaded correctly.
tEnsure that paper roll is loaded
appears.
Ribbon cartridge was
Ribbon may not have been loaded
loaded, but "no ribbon
correctly.
tEnsure that ribbon is loaded
cartridge" message
appears.
Out of paper message
This is not a defect. Some spare
appears, but there is
paper will be left over.
still paper in the unit.
tRemove the leftover paper and
There is a white margin
The print position may not be
on the printed image.
correct.
tAdjust the print position (page
Power does not switch
The power cord may not be
on.
connected.
tMake sure that the power cord
The on/standby button may not
have been pressed correctly.
tMake sure that the on/standby
The unit does not
The unit may still be doing
switch to standby.
processing.
tWait a few moments for the unit
An abnormal condition may have
caused the unit to stop
responding.
tDisconnect the power cord
Display not on or
Depending on the display angle,
difficult to see.
the display may not be visible or
may be difficult to see.
tThe display angle can be
load the paper roll (page 11).
correctly (page 12).
correctly (page 14).
load a new ribbon cartridge and
paper roll (page 12).
24).
is connected (page 10).
button has been fully
depressed (page 18).
to stop processing.
from the power outlet. Then
reconnect the power cord, and
press the on/standby button.
adjusted. Adjust the angle of
the display to improve the
display appearance (page 8).
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