Sony PEG-TJ25 CLIE Handbook (primary manual) Operating Instructions Manual page 50

HotSync Manager does not start.
displayed in the task tray (Notification area) at the
bottom right of my computer window
B Reinstall Palm™ Desktop for CLIÉ.
If you still cannot perform the HotSync
If you cannot solve your HotSync
tips in this manual, follow the procedure below.
Check if any "Unknown device" is listed in the Device Manager on your
computer.
Right-click [My Computer] and select [Properties] from the menu.
1
The System Properties window is displayed.
If you are using Windows 2000 Professional/Windows XP, click [Hardware].
2
Click [Device Manager].
3
Check if there is a device marked with
4
A device with such mark is not operating normally. Contact the manufacturer of the
device to get information on the latest device drivers.
You cannot perform the HotSync
Desktop for CLIÉ on your computer
If you perform the HotSync
your computer, other drivers may be installed on your computer and a problem may occur
in your computer system.
Make sure you install Palm™ Desktop for CLIÉ before performing the HotSync
operation.
Do not use a USB hub
If you connect your CLIÉ handheld to your computer via a USB hub, you may not be able
to perform the HotSync
directly to a USB port of your computer.
Some computers have the hub function built into their internal circuitry. Contact your
computer manufacturer to check whether the USB port of your computer is connected to
an internal USB hub.
Check that the USB port of your computer is enabled
If you are using a Windows 95 pre-installed computer or other older type of computer
equipped with a USB port, the USB port may be disabled by default. Test the USB port
with another device, such as a USB mouse. If that device does not work, check the BIOS
setting of your computer.
In addition, check the setting in the Device Manager: Right-click [My Computer] and
select [Properties] from the menu. (If you are using Windows 2000 Professional/
Windows XP, click [Hardware].) Click [Device Manager] and check that [USB
controller] is displayed in the Device Manager window.
50
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operation problem by following the troubleshooting
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operation before you install Palm™
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operation before you install the CLIÉ handheld drivers on
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operation properly. Make sure you connect the USB cable
(HotSync) is not
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operation
or .
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