Sony CLIE PEG-TJ25 Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Sony Manuals
  4. Handhelds
  5. PEG-TJ25 CLIE Handbook (primary manual)
  6. Troubleshooting manual

Sony CLIE PEG-TJ25 Troubleshooting Manual

Sony clie peg-tj25: frequently asked questions
Hide thumbs Also See for CLIE PEG-TJ25:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Handbook
Trouble-
shooting
Q&A
Personal Entertainment Organizer
PEG-TJ35
PEG-TJ25
© 2003 Sony Corporation
A-BQK-100-11 (1)
Troubleshooting
• My CLIÉ handheld does not
work properly
• Error messages
• I cannot enter text properly
• I forgot my password
®
• The HotSync
problems
• I cannot beam data
• I cannot make a backup
• Peripheral devices are not
recognized
• I cannot play music
(AeroPlayer for CLIE)
(for PEG-TJ35 only)
• I cannot use "Memory Stick"
media
• I cannot transfer data
• Problems with the CLIE
Launcher
• How to operate basic
applications (PIM)
Customer Support and
Customer Registration

Advertisement

Table of Contents
loading

Related Manuals for Sony CLIE PEG-TJ25

Summary of Contents for Sony CLIE PEG-TJ25

  • Page 1 Trouble- shooting Q&A Personal Entertainment Organizer PEG-TJ35 PEG-TJ25 © 2003 Sony Corporation A-BQK-100-11 (1) Troubleshooting • My CLIÉ handheld does not work properly • Error messages • I cannot enter text properly • I forgot my password ® • The HotSync problems •...

  • Page 2: Soft Reset

    Refer to “Frequently Asked Questions” in the supplied “Read This First (Operating Instructions)” or this manual. Refer to the Sony CLIÉ handheld Support website Double-click Handheld Support]..........
  • Page 3 Note ® Thousands of third party add-on applications are available for the Palm OS platform. Sony does not support third party applications. If you are having problems with a third party application, please contact the publisher of that application.
  • Page 4 Making a backup of the data or applications on your CLIÉ handheld Sony recommends that you make a backup of your data in case of unexpected problems. Backing up your data will ensure that it can be restored again on your CLIÉ...

  • Page 5: Table Of Contents

    Contents of Troubleshooting Symptoms My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld The screen is not displayed even though the POWER LED is My CLIÉ handheld does not respond My CLIÉ handheld keeps turning itself off My CLIÉ...
  • Page 6 Contents of Troubleshooting (Continued) Symptoms My CLIÉ handheld activates a wrong feature when I tap a button or screen icon I cannot display the menu when I tap I forgot my password I forgot my password and my CLIÉ handheld is locked I forgot my password and my CLIÉ...
  • Page 7 Symptoms I cannot make a backup I cannot make a backup of some data on my computer with the ® HotSync operation Peripheral devices are not recognized I cannot play music (AeroPlayer for CLIE) (for PEG-TJ35 only) Playing music There is no sound The sound is disrupted when background music is played back The sound is not clear...
  • Page 8 Contents of Troubleshooting (Continued) Symptoms I cannot transfer data I cannot transfer image files from my computer to my CLIÉ handheld I cannot save a beamed or exchanged image file under a different file name Problems with the CLIE Launcher I cannot start the CLIE Launcher Applications stored on “Memory Stick”...

  • Page 9: My Clié Handheld Does Not Work Properly

    Troubleshooting ..........My CLIÉ...

  • Page 10: My Clié Handheld Does Not Respond

    My CLIÉ handheld does not respond B Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode? Your CLIÉ handheld does not operate when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. B Is your CLIÉ handheld placed near the IR port of your computer? Move your CLIÉ...

  • Page 11: My Clié Handheld Does Not Produce Any Sounds

    My CLIÉ handheld does not produce any sounds B Is [System Sound:] in [General] of the Preferences screen set to [Off]? For details, refer to “Customizing your CLIÉ™ handheld (Preferences): Setting sounds” in “Handbook” (PDF format). B Adjust the volume settings in the Adjust Volume dialog box displayed by in the Status Info dialog box.

  • Page 12: Applications Do Not Operate Properly After A Soft Reset Is

    Applications do not operate properly after a soft reset is performed B If you encounter application problems (such as improper operations, unusual display, or freezing during a soft reset) after you performed a reset, the reset may not be completed properly. In such a case, perform a soft reset once again.

  • Page 13: An Error Message Indicating Insufficient Memory Appears

    An error message indicating insufficient memory appears B If there is insufficient memory space in your CLIÉ handheld or “Memory Stick” media, some applications may not work properly, and if you still use your CLIÉ handheld even after the warning message appears, you may not be able to start or delete applications.

  • Page 14: On The Screen

    ® The HotSync operation does not start and a message appears on the screen (continued) B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click [Start], select [Settings] (except for Windows XP), and click [Control Panel].

  • Page 15: I Cannot Enter Text Properly

    ..........I cannot enter text properly My CLIÉ...

  • Page 16: My Clié Handheld Activates A Wrong Feature When I Tap A

    My CLIÉ handheld activates a wrong feature when I tap a button or screen icon B The digitizer is not correctly calibrated. Select [Digitizer] of the Preferences screen and adjust the digitizer. For details, refer to “Customizing your CLIÉ™ handheld (Preferences): Adjusting the Digitizer”...

  • Page 17: I Forgot My Password

    ..........I forgot my password I forgot my password and my CLIÉ...
  • Page 18 If not, click [Start], select [Programs] ([All Programs] for Windows XP)- [Sony Handheld], and click [HotSync Manager] to start HotSync Manager. B Is [Local USB] in the shortcut menu selected? (You can display this by...

  • Page 19: I Cannot Start The Hotsync ® Operation By Tapping

    I cannot perform the local HotSync B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse. B If you use an extended terminal device for laptop computers, such as a port replicator, you may not be able to use either the port replicator or the USB port of your computer.

  • Page 20: I Cannot Cancel The Hotsync ® Operation Midway

    I cannot cancel the HotSync B You may not be able to stop the HotSync over ten seconds after you start the USB HotSync after a while. B If you disconnect your CLIÉ handheld and computer during the HotSync operation, the HotSync In such a case, perform a soft reset.

  • Page 21: Hotsync ® Operation Is Performed

    Data cannot be synchronized with some applications when the ® HotSync operation is performed (continued) B Is third party backup or synchronization software installed on your computer or CLIÉ handheld? In such a case, you may not synchronize some applications using Palm™ Desktop for CLIÉ.

  • Page 22: Palm™ Desktop For Clié Does Not Start Or Cannot Be

    Palm™ Desktop for CLIÉ does not start or cannot be selected from the menu B Is Palm™ Desktop for CLIÉ properly installed on your computer? The hardware or the software of your computer may not be compatible with Palm™ Desktop for CLIÉ. Uninstall Palm™ Desktop for CLIÉ and reinstall it.

  • Page 23: I Cannot Perform The Hotsync ® Operation Via A Modem

    You cannot perform the HotSync you install Palm™ Desktop for CLIÉ on your computer If you perform the HotSync drivers on your computer, other drivers may be installed on your computer and a problem may occur in your computer system. Make sure you install Palm™...
  • Page 24 I cannot perform the HotSync B If a prefix is required, select [Dial prefix:] to enter the correct number in the Phone Setup screen. B When using a modem other than a mobile communicaton adapter, check the battery power of the modem. Verifying your computer B Check that your computer is turned on and the automatic shut-off setting in the power saving mode is disabled.

  • Page 25: I Cannot Perform The Ir Hotsync ® Operation

    I cannot perform the IR HotSync B Check that the IR port of your computer is enabled. ® B The IR HotSync operation is not available if your computer does not have an IR port. B Check that (HotSync) is displayed in the task tray (Notification area) at the bottom right of your computer window and HotSync Manager is running.

  • Page 26: I Cannot Beam Data

    ..........I cannot beam data Verify the following first B Tap [General] of the Preferences screen and check that [Beam Receive:]...

  • Page 27: I Cannot Make A Backup

    ..........I cannot make a backup I cannot make a backup of some data on my computer with the HotSync...

  • Page 28: The Sound Is Disrupted When Background Music Is Played

    The sound is disrupted when background music is played back B When background music is played back, avoid operating heavy load of data performance, such as finding and listing data/files, or network communications, otherwise the sound may be disrupted. The sound is not clear B If you are using other applications on your CLIÉ...

  • Page 29: Mp3 Files Cannot Be Read Or Played

    MP3 files cannot be read or played B Check that the MP3 files are located in [PALM/Programs/MSAUDIO] directory on the “Memory Stick” media. To play the MP3 files located in other directories, select [File] in the Settings screen, which can be displayed by selecting [Settings…] from [Options] in the menu of AeroPlayer for CLIE, and select [Search entire card].

  • Page 30: I Cannot Use "Memory Stick" Media

    ..........I cannot use “Memory Stick”...

  • Page 31: I Cannot Start An Application Stored On "Memory Stick" Media

    I cannot start an application stored on “Memory Stick” media B Is the free space of your CLIÉ handheld’s memory sufficient? To start an application on “Memory Stick” media from the CLIE Launcher, the free space of your CLIÉ handheld’s memory must be at least equal to the size of the application.

  • Page 32: I Cannot Transfer Data

    ..........I cannot transfer data I cannot transfer image files from my computer to my CLIÉ...

  • Page 33: Problems With The Clie Launcher

    ..........Problems with the CLIE Launcher I cannot start the CLIE Launcher ®...

  • Page 34: How To Operate Basic Applications (Pim)

    ..........How to operate basic applications (PIM) My CLIÉ...

  • Page 35: An Event Created In Date Book Cannot Be Listed In The Week

    An event created in Date Book cannot be listed in the week view B In the week view, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, view overlapping events in the day view.
  • Page 36 ■ For customer support information Double-click Handheld Support]. ■ For online customer registration (only for customers in the U.S.A. and Canada) Double-click CLIÉ™ Registration]. (CLIÉ Info) on the Windows desktop, and select [CLIÉ™ (CLIÉ Info) on the Windows desktop, and select [Sony...
  • Page 37 For the latest information on support and accessories, check our official Sony CLIÉ website For customers in the U.S.A. and Canada http : //www.sony.com/clie/ For customers in Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, Taiwan, Thailand, and U.A.E. http : //www.sony.net/clie-online/...

This manual is also suitable for:

Peg-tj35 - personal entertainment organizerClie peg-tj33

Table of Contents