Important Product Information - Shure MXA910 Manual

Problem
Microphone does not show up in device discovery
Audio is not present or is quiet/distorted
No lights
Auto-positioning identifies incorrect location
Microphone does not power on

Important Product Information

The equipment is intended to be used in professional audio applications.
Note: This device is not intended to be connected directly to a public internet network.
EMC conformance to Environment E2: Commercial and Light Industrial. Testing is based on the use of supplied
and recommended cable types. The use of other than shielded (screened) cable types may degrade EMC perfor­
mance.
Changes or modifications not expressly approved by Shure Incorporated could void your authority to operate this
equipment.
Industry Canada ICES-003 Compliance Label: CAN ICES-3 (B)/NMB-3(B)
Authorized under the verification provision of FCC Part 15B.
Please follow your regional recycling scheme for batteries, packaging, and electronic waste.
Solution
• Ensure the devices are powered
• Ensure PC and equipment are on the same net­
work and set to the same subnet
• Turn off other network interfaces not used to con­
nect to the device (including WiFi)
• Check that DHCP server is functioning (if applica­
ble)
• Reset the device if necessary
• Check cables
• Verify that channels are not muted
• Make sure channels are aimed in the right direction
• Check that fader levels are not set too low
• If using automixing, check the settings to ensure
channels are gating on/off properly
Check if brightness is disabled or if any Light Bar set­
tings are turned off.
If talker is in a corner or very close to a wall, acoustic
reflections may interfere with localization accuracy.
Try automatic positioning again, and if the issue per­
sists, manual positioning may be necessary.
• The network switch must supply Power over Ether­
net. Otherwise, a PoE injector must be used
• Check network cables and connections
Shure Incorporated
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