Important Product Information - Shure MXA910 Manual

Problem
Sound quality is muffled or hollow
Microphone does not show up in device discovery
Audio is not present or is quiet/distorted
No lights
Auto-positioning identifies incorrect location
Microphone does not power on

Important Product Information

The equipment is intended to be used in professional audio applications.
Note: This device is not intended to be connected directly to a public internet network.
EMC conformance to Environment E2: Commercial and Light Industrial. Testing is based on the use of supplied and recommended cable types. The use of
other than shielded (screened) cable types may degrade EMC performance.
Changes or modifications not expressly approved by Shure Incorporated could void your authority to operate this equipment.
Industry Canada ICES-003 Compliance Label: CAN ICES-3 (B)/NMB-3(B)
Authorized under the verification provision of FCC Part 15B.
Please follow your regional recycling scheme for batteries, packaging, and electronic waste.
Solution
Check that lobes have been aimed to the desired area.
Use equalizer to adjust frequency response on a single
channel or on the automix channel. See the equalizer appli­
cations for the appropriate use.
Ensure the devices are powered
Ensure PC and equipment are on the same network and set
to the same subnet
Turn off other network interfaces not used to connect to the
device (including WiFi)
Check that DHCP server is functioning (if applicable)
Reset the device if necessary
Check cables
Verify that channels are not muted
Make sure channels are aimed in the right direction
Check that fader levels are not set too low
If using automixing, check the settings to ensure channels
are gating on/off properly
Check if brightness is disabled or if any Light Bar settings
are turned off.
If talker is in a corner or very close to a wall, acoustic reflec­
tions may interfere with localization accuracy. Try automatic
positioning again, and if the issue persists, manual position­
ing may be necessary.
The network switch must supply Power over Ethernet. Other­
wise, a PoE injector must be used
Check network cables and connections
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