Appendix; Troubleshooting - AT&T E2116 User Manual

Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1-800-222–3111.
My phone • Make sure the power cord is securely plugged in.
doesn't work
• Make sure the telephone line cord is securely plugged firmly into the
at all.
• Charge the battery in the handset for at least 16 hours. For optimum
• Reset the base. Unplug the unit's electrical power. Wait for approxi-
• You may need to purchase a new battery, please refer to the battery
I cannot get a • First try all the suggestions above.
dial tone
• Move the handset closer to the base. You might have moved out of
• Your line cord might be malfunctioning. Try installing a new line cord.
• If the previous suggestions don't work, disconnect the base unit from
I cannot dial • Make sure you have a dial tone before dialing. The handset may take
out
• Make sure your phone is set to the correct dial mode for the type of
• If the other phones in your home are having the same problem, the
• Eliminate any background noise. Noise from a television, radio or
My handset
• Make sure the power cord is securely plugged into the base. Plug the
beeps five
times and isn't
• Move the handset closer to the base. You might have moved out of
performing nor-
mally.
base unit and the telephone wall jack.
daily performance, return the handset to its base when not in use.
mately 15 seconds, then plug it back in. Allow up to one minute for
the handset and base to reset.
section of this user's manual.
range.
the telephone jack and connect a different phone. If there is no dial
tone on that phone either, the problem is in your wiring or local ser-
vice. Contact your local telephone company.
a second or two to identify the base and produce a dial tone. This is
normal. Wait an extra second before dialing.
service that you have (pulse or touch tone). Refer to the Installation
section of this user's manual to set the dial mode.
problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply.)
other appliance may cause the phone to not dial out properly. If you
cannot eliminate the background noise, first try muting the handset
before dialing, or dialing from another room in your home with less
background noise.
unit into a different, working outlet not controlled by a wall switch.
range.
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