Table of Contents
Advertisement
SMC is an international corporation that offers worldwide technical support. Many of these services are available
24 hours a day.
To help us serve you more effectively, please have the following information available before calling SMC:
•
A list of files in your EliteView directory (C:\EV60)
•
Detailed information about your network adapter
Technical Support Information
Be prepared to provide the following information:
Version of EliteView you are using.
Network adapter: manufacturer and model.
Exact wording of any error messages you may have seen.
Step-by-step description of what happened and what you were doing
when the problem occurred.
Description of the actions you have taken to correct the problem
Anything else we should know about your computer or installation
Technical Support
For Technical Support, Call:
From U.S.A. and Canada (24 hours a day, 7 days a week)
(800) SMC-4-YOU; (949) 679-8000; Fax: (949) 679-1481
From Europe - http"//www.smc.com for Technical Support contact information.
P
RODUCT
Table J-1 Technical Support Information
Information
A
PPENDIX
S
UPPORT
Example
6.20
SMC EZ Card 10/100 (SMC1211TX/WL)
Packet Driver not loaded
1. Double-clicked on EliteView icon
2. Saw error message
Re-booted computer
Computer soaked by Great Flood of '93
J
S
ERVICES
J-1
Advertisement
Table of Contents
