SMC Networks EliteView 6.20 Management Manual

Snmp-based network management software for windows
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MANAGEMENT GUIDE

SNMP-Based
TM
EliteView
6.20
Network Management Softwarefor Windows™

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Summary of Contents for SMC Networks EliteView 6.20

  • Page 1: Management Guide

    MANAGEMENT GUIDE SNMP-Based EliteView 6.20 Network Management Softwarefor Windows™...
  • Page 3: User Guide

    EliteView™ User Guide SNMP-Based Network Management Software for Windows™ 20 Mason Irvine, CA 92618 Phone: (949) 679-8000 May 2008 Pub. # 149100039100A E052008-DG-R6.20...
  • Page 4 Trademarks: SMC is a registered trademark; and EliteView, EZ Switch, TigerStack and TigerSwitch are trademarks of SMC Networks, Inc. Other product and company names are trademarks or registered trademarks of their respective holders.
  • Page 5: Limited Warranty

    1. Grant of license SMC Networks, Inc. (SMC) grants to you a non-exclusive right to use one copy of the program (hereinafter the “SOFTWARE”). The SOFTWARE is provided by SMC on CD-ROM. SMC also grants to you a non-exclusive right to use the programs on the enclosed CD-ROM (hereinafter the “SOFTWARE”) on one local area network.
  • Page 6 OTHERS; STRICT LIABILITY; BREACH OF WARRANTY; OR OTHERWISE; WHETHER OR NOT ANY REMEDY IS HELD TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, AND WHETHER OR NOT SMC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Copyright © 2008 by SMC Networks, Inc. 20 Mason Irvine, CA 92618...
  • Page 7 About This Guide Welcome to EliteView network management software. This guide describes the procedures for installing and using this program. Detailed instructions on how to use every module and practical examples make it easy for you opti- mize the performance and efficiency of your network. General Manual Coverage This manual is your guide to using EliteView to manage all your network resources.
  • Page 9: Table Of Contents

    Introduction ............1-1 General Description .
  • Page 10 ONTENTS Quick Guide to Map Building ..............4-1 Discovery .
  • Page 11 SNMP MIB Management ..........6-1 MIB Compiler .
  • Page 12 ONTENTS Managing Events ............8-1 Understanding the Event Manager .
  • Page 13 The [system] Section ..............B-3 The [device] Section .
  • Page 14 ONTENTS Troubleshooting ............H-1 Error Messages .
  • Page 15 Table 3-1 EliteView Program Menu Definitions ..........3-10 Table 3-2 EliteView Program Toolbar .
  • Page 16 ABLES Table 9-9 Statistics Status Bar ............. . 9-10 Table 9-10 History Control Table .
  • Page 17: Introduction

    HAPTER NTRODUCTION EliteView provides a user-friendly interface for managing SMC Networks, Edgecore and third-party network devices. This software is specifically designed to support the efforts of the MIS manager, system administrator(s), technical staff responsible for network management and maintenance, and network operators who use the system on a daily basis.
  • Page 18: Management Functions

    NTRODUCTION Management Functions EliteView is a Windows-based software package. It provides state-of-the-art utilities which allow you to perform the following network management tasks: • Generate a detailed hierarchical map of your entire network configuration. These maps display the current status of network nodes, and provide a hot link to the management module for each device. •...
  • Page 19: Features Of Eliteview

    A full hierarchical representation can be generated by creating submaps that expand to a more detailed view when selected. Moreover, multiple submaps can be opened simultaneously. Each device included in the map can be checked periodically to verify that it is still attached to the network. When any device loses its network connection, its icon will change to indicate device state, and an alarm may be generated.
  • Page 20 NTRODUCTION...
  • Page 21: Installation

    This chapter describes setup procedures for EliteView network management software. EliteView can manage any of SMC’s network devices via standard and private MIB definitions; and also manage any third-party device that has a resident SNMP agent via standard MIB definitions. Installation of EliteView software designed to manage specific devices is covered in the corresponding manuals.
  • Page 22: Using Setup To Install Eliteview

    NSTALLATION Using SETUP to Install EliteView The SETUP program will install EliteView from the distribution CD-ROM. This program decompresses files and copies them to a location you specify on your hard disk. To Start SETUP: 1. Start Windows. 2. Insert the EliteView installation CD-ROM in your drive. 3.
  • Page 23: Getting Started

    Welcome to the EliteView network management program for Microsoft Windows. EliteView is a powerful network management product that provides detailed device management functions, together with a sophisticated graphical interface. The complete package is marketed as EliteView, which includes the main EliteView program and over twenty core program modules.
  • Page 24: Eliteview Modules

    ETTING TARTED EliteView Modules EliteView includes support for many SMC products, including the EZ Stack, TigerStack, and TigerSwitch, series. This section briefly describes the basic support modules included in EliteView. The modules for specific SMC products are described in the on-line help files. Alive Test This module tests the connection to any network node with ICMP messages.
  • Page 25: Discovery

    Discovery This module is used to automatically detect active devices on the network by polling within a specified network address range or community. Discovery sends commands out to the network and waits for responses. When a device responds, EliteView queries its functionality. If it responds correctly, a corresponding bitmap icon is added to the Discovery window.
  • Page 26: Mib Compiler

    ETTING TARTED MIB Compiler This application compiles textual MIB files into database files specifically formatted for EliteView, which allows relevant EliteView modules to access required information. MIB-2 Viewer This module provides an easy-to-use windowed interface to the MIB II (RFC 1213) management information database.
  • Page 27: Tftp Server

    TRAP.INI. These events are then handled according to the options selected in the Event Manager. Where You Are is a tool that is used to locate which port on the switch and port to which a remote host is connected. You only need to input the IP address or MAC address of the remote host; then either enter a broadcast domain or enter a particular IP range to search for switches, then click Go.
  • Page 28: Data Logging And Event Management

    ETTING TARTED Data Logging and Event Management The Log Manager and Event Manager modules play a key role in network management. The following diagrams depict how they work. EliteView Application Log Manager send request get reply The Log Manager periodically sends requests to target devices according to a fixed polling interval. The target device receives the requests and sends replies to the Log Manager.
  • Page 29: How The Event Manager Works

    How the Event Manager Works Program The Event Manager receives input from EliteView applications such as the main EliteView program, the log Manager and the Trap Manager. Any named event may be triggered simply by satisfying the user-defined threshold formula. Any triggered event is passed on to the Event Manager, which activates the proper response, such as running a program, sounding an audible alarm, displaying a message on screen, displaying a message in the Report window, or writing to the event database.
  • Page 30: Starting Eliteview

    ETTING TARTED Starting EliteView The main EliteView program provides an intuitive interface to other program modules. You can invoke specific management applications (by clicking on the appropriate device icon in the network map), verify current network connections with Discovery, check device response (via broadcast/search) with the Alive Test, or fetch information about selected devices using the MIB browser.
  • Page 31: Using The Main Eliteview Program

    Using the Main EliteView Program To invoke the main EliteView program click on the EliteView icon. Many functions under the main program provide support for network mapping. These functions include most of the toolbar buttons, along with the File, Edit and Windows menus. Network mapping is described in the next chapter, Defining the Network Configuration.
  • Page 32: Table 3-1 Eliteview Program Menu Definitions

    ETTING TARTED The menu items and tool buttons used on a regular basis are described below. The items used to construct and maintain your network map are described in the next chapter. Menu 3-10 Table 3-1 EliteView Program Menu Definitions Label Description Tools...
  • Page 33: Table 3-2 Eliteview Program Toolbar

    Menu (not shown here) Many of the items included in the menu bar are also provided in the toolbar. The following table describes a few of the buttons found in the main EliteView program. The other buttons, which are used for creating network maps, are described in the following chapter.
  • Page 34 ETTING TARTED Configuring Polling Parameters Before directly accessing devices from the network map, you should specify the default settings. These defaults are provided as a convenience for you, and are used by both the Add Object command and the device management modules.
  • Page 35: Defining The Network Configuration

    EFINING THE Before running any EliteView device management tools, first define the device interconnection hierarchy, network addresses, and mnemonic names for each network node. If you do not already have this information mapped out, then use Discovery to help identify each device in your network. This technique may also be used periodically to incorporate changes in the network configuration.
  • Page 36: Discovery

    EFINING THE ETWORK ONFIGURATION 1. Use Discovery to locate network devices. 2. Move selected objects from Discovery onto the map by either of the following methods: • Drag objects directly onto the appropriate map. • Use the Get Objects command to fetch objects based on protocol type from the queue of discovered devices.
  • Page 37: Table 4-2 Discovery Menu Definitions

    When looking for devices using Broadcast, you may need to press the Broadcast button several times to ensure that all attached devices have responded. For nodes that do not respond to broadcast queries, use the Search function. In general, it may be necessary to search for devices not located in the same network with the EliteView management station.
  • Page 38: Table 4-3 Field Description For Discovery Setup Menu

    EFINING THE ETWORK ONFIGURATION To automatically discover devices: 1. From the Edit menu, choose Discovery. 2. Choose the appropriate network protocol. 3. If you need to change the search criteria for devices, open the Setup dialog box using the toolbar. Field Description for Discovery Setup Menu Table 4-3 Field Description for Discovery Setup Menu Field...
  • Page 39 6. The message End of Search will appear when the discovery process is completed. 7. Move selected objects from Discovery onto the map by either of the following methods: • Drag objects directly onto the appropriate map. • Use the Get Objects command (under the Edit menu) to fetch objects based on protocol type from the queue of discovered devices.
  • Page 40: Name Database Manager

    EFINING THE ETWORK ONFIGURATION Exiting Discovery To close this module: 1. From the File menu, choose Exit. 2. The Discovery program will be closed. Name Database Manager Device names assigned with the Name Database Manager are used in many other EliteView modules to help you readily select or identify network devices.
  • Page 41: Adding A New Entry

    This table describes the basic editing tools. Table 4-4 Name Database Manger – Editing Tools Button Label Add Record Delete Record Update Record Search Records Adding a New Entry Click on the Add Record button to open this dialog box. Enter a suitable mnemonic name, the network address (UDP/IP or IPX), the physical device address, the network protocol (IP or IPX), the functional device type, and any informal notes.
  • Page 42: Searching For Device Entries

    EFINING THE ETWORK ONFIGURATION Searching for Device Entries You can easily display all device entries that meet your specified search criteria. Simply click on the Search button and fill in the following parameters: • Search Mode – ALL or MATCHED •...
  • Page 43: Menu Description For Map Functions

    Menu Description for Map Functions Many of the items included in the menu bar are also provided in the toolbar. The following table describes these basic tools. Menu Table 4-5 Menu Description for Map Functions Label Description File New Map – Initializes required parameters to create a new network map.
  • Page 44: Table 4-6 Map Editing Toolbar Buttons

    EFINING THE ETWORK ONFIGURATION Menu For information on menu items or buttons that appear under the main EliteView module but are not described in this section, refer to “Using the Main EliteView Program” on page 3-9. Table 4-6 Map Editing Toolbar Buttons Button Label Add New Object...
  • Page 45: Editing Map Objects

    Editing Map Objects The Edit menu provides all the tools you need to compose a full-scale hierarchical map of your entire network. You may add or modify object descriptions, draw in physical connections, specify a bitmap to display as the background image for your map, edit any labels or legends required for the map, and then lock it to prevent further modification.
  • Page 46 EFINING THE ETWORK ONFIGURATION Attribute Protocol Polling Interval Timeout Retries Monitor Sample Configuration For large networks, you should break the map up into several pieces that can be opened independently. The following figure shows an example of the network map for our offices in Europe. The submap icons are logical links to other maps.
  • Page 47 At the lowest level, place the actual network devices and draw in all interconnections. This gives you an accurate picture of the network and also lets you activate applicable management software modules. For SMC’s network devices, the corresponding device management module will be activated when you double-click on the device icon. Modifying Objects 1.
  • Page 48 EFINING THE ETWORK ONFIGURATION Object Status When an object is first added to the map, the device is “offline.” If an object's monitor flag is enabled, EliteView will begin polling the device immediately. When the object first responds, device status changes to “online” and a “device up”...
  • Page 49: Network Tools

    EliteView supports a wide range of network tools that can be accessed directly from the device maps (see “Creating Network Maps,” Chapter 4) or from the Window’s Program Manager. This chapter describes utilities designed to allow a device to identify its own IP address, to help the network manager verify the existence of a device in the network, and to update device software over the network.
  • Page 50: Starting The Bootp Server

    ETWORK OOLS 4. The BOOTP Server sends a reply message back to the MAC address initially provided by the client. A client station may frequently lookup a filename with BOOTP. For example, a filename may be needed by the client station to download operating system software from a dedicated file server using another protocol (e.g., TFTP).
  • Page 51: Adding And Modifying Node Information

    Select an entry in the node list to display the Note and filename mapping for the selected node. Each node in the BOOTP Server can have its own filename mapping list. This provides maximum flexibility for the network administrator. Default mapping is also provided, where in most cases per-node special mapping is not required.
  • Page 52: Adding Filename Mappings

    ETWORK OOLS To modify a node: 1. Click on the required node in the node address list. 2. Click the Edit Node button. 3. Make any changes to the current information. 4. Click on OK to accept the changes. To delete a node: 1.
  • Page 53: Default Information

    Default Information EliteView’s BOOTP Server provides flexible filename mapping. However, you may find it most convenient to establish a common default for most nodes on the network. To define a default address with IP and physical addresses: 1. Select the “default” address (0.0.0.0). 2.
  • Page 54: Table 5-3 Alive Test Statistics

    ETWORK OOLS To select a target device: If you open the Alive Test from the EliteView program group or from the Discovery module, select the network protocol as UDP/IP or IPX. Then specify the target address and polling interval. However, if you activate the Alive Test from within the main EliteView program follow these steps: 1.
  • Page 55: Problem Solving With The Alive Test

    Problem Solving with the Alive Test The Alive Test helps determine a number of network conditions: 1. Symptom: No response with the Alive Test. Condition: No response is ever received during an Alive Test. (packets received is 0). Possible Cause: The device does not exist or there is a cabling problem between your network management station and the target device.
  • Page 56: Viewing The Tftp Process List

    ETWORK OOLS To configure the TFTP server, choose Setup from the File menu. The TFTP Setup dialog box will open, displaying options for the download directory, the default timeout to wait for a service response, and the default number of retries before terminating a connection attempt as described below.
  • Page 57: Fetching Files From Other Servers

    Fetching Files from Other Servers You can use the TFTP server as a client to receive files from other TFTP servers. To start a transfer session: 1. Choose Read File From... from the Service menu. 2. A dialog box will appear requesting additional information. Check the box Keep File Upon Failure to save a partial file transfer.
  • Page 58 Where You Are (WUR) Where You Are is a tool that is used to locate which port on the switch and port to which a remote host is connected. You only need to input the IP address or MAC address of the remote host; then either enter a broadcast domain or enter a particular IP range to search for switches, then click Go.
  • Page 59: Where You Are (Wur)

    2. ICMP packets are sent to all switches on the local network to provide them with the MAC addresses of remote hosts. These addresses can then be learned and stored in the switches' dynamic address tables. Parameters • IP Address: The IP address of the switch. • MAC Address: The MAC address of the switch. Search To find IP nodes on other networks, select Utilities>Search in the Utilities Menu.
  • Page 60: Option Menu Commands

    IP address and MAC address of this port. This information will be displayed below the list of self address tables. If Where You Are cannot determine the switch port to which the remote host is connected, it will display a "Not found" message.
  • Page 61: Output

    • Auto broadcast on startup: If this box is checked, Where You Are will automatically transmit a broadcast message on startup. Output When you click on the Output tab, the history of actions carried out by Where You Are (as described in Device Menu Commands) will be displayed.
  • Page 62: Edit Menu Commands

    Click on Upgrade to download the op-code to devices. Upgrade will then process switches in turn. If switches receive firmware successfully, Upgrade will set the op-code file for start-up and then reboot the device. If a switch fails to receive the firmware, Upgrade will display an error message and continue to process other switches.
  • Page 63: Options Menu Commands

    Check the Download same-numbered version check box to download firmware with the same version number as the existing firmware in the switch. You may wish to do so if this version of the firmware has been previously loaded into the switch and there have subsequently been problems with this firmware.
  • Page 64: Utilities Menu Commands

    ETWORK OOLS Utilities Menu Commands Broadcast Click Broadcast from the Utilities menu to transmit a query message and wait for responses from the local network. Broadcast is also useful for gathering global responses form Ethernet nodes located on different networks. When you click Broadcast the Backup application does the following: 1.
  • Page 65: Options Menu Commands

    ACKUP Start Schedule Select a device from the Backup List and click Start Schedule to start the download schedule for that devices configuration file. Stop Schedule Click Stop Schedule to stop the download schedule for that devices configuration file. Options Menu Commands Community Backup will Check and search for devices within the specified communities.
  • Page 66 ETWORK OOLS 5-18...
  • Page 67: Snmp Mib Management

    For all of SMC’s intelligent network devices which include an SNMP-based management agent, you can use the device management modules in EliteView to easily access and manage detailed network information. EliteView’s map module allows you to intuitively “zoom in” on objects to see low-level details on device hardware/software configuration and associated network interface parameters.
  • Page 68: Mib Compiler

    SNMP MIB M ANAGEMENT MIB Compiler The MIB Compiler is used to maintain the MIB database used by EliteView. Definitions for standard objects, network devices, or private third-party devices can be compiled and included in this database. All device management applications under EliteView consult this database when accessing devices. Under normal use, rely on the setup program for new management applications to automatically adjust the MIB database.
  • Page 69: Starting The Mib Compiler

    Starting the MIB Compiler Running the MIB Compiler Select MIB Compiler from the EliteView program group. It will automatically load the current MIB database as shown below. The following table describes each function. Item Description MIB Module List Shows all the modules used by EliteView. Compile Status Filename The filename for a module to add or update.
  • Page 70: Loading A New Mib

    SNMP MIB M ANAGEMENT Item Description Functions Load Loads a MIB text file into the database. Unload Unloads a MIB module from the database. If the specified module has any dependencies; i.e., has other modules attached to it, the compiler will ask whether or not you want to unload the specified module and all of its dependencies.
  • Page 71: Mib-2 Viewer

    If an object identifier is not defined, the following message may appear on the screen: If an unknown object identifier is found in the definition for OBJECT-TYPE, it will be reported after all MIB objects are checked as in the following error message. In the example given below, you should check the last line of the OBJECT-TYPE macro section.
  • Page 72 SNMP MIB M ANAGEMENT You can invoke the MIB-2 Viewer from the Tools menu in the main EliteView program (preferably after selecting a device from the EliteView map), or by clicking on the appropriate icon in the EliteView program group. If you are not opening the MIB-2 Viewer directly from the EliteView map, then you must also fill in the device interface parameters in the MIB2VIEW initialization dialog box, including protocol type, target address, SNMP community, and polling specifications.
  • Page 73: Mib-2 Directory

    Menu Bar The menu bar for the MIB-2 Viewer provides five key menus, namely, File, Edit, Search, Window and Help. Clicking on any of these items will open a pull-down menu from which you can invoke corresponding commands. Menu Description File Contains commands to open and save report files (New Output, Open File, Save Output, Save Output As), and to exit the host management program (Exit).
  • Page 74: Interface Administration

    SNMP MIB M ANAGEMENT Table 6-3 Field Descriptions for System Information Window Field Description System Up for Time since the SNMP agent was last re-initialized. Contact Name of contact person for this monitored node; and how to make contact. Name Administrative designation for this node.
  • Page 75: Interface Statistics

    Field Description Interface State The requested state of the interface including the following items. Note that when the interface is in testing mode, no operational packets can be passed. up:ready to pass packets down:not allowed to pass packets testing:operating in a test mode Operational State The current operational status of the interface, including the same states as defined above for Interface State, except where “down”...
  • Page 76 SNMP MIB M ANAGEMENT Field Description InDiscards Number of inbound packets that were discarded even though no errors were detected. One reason for discarding such packets is lack of buffer space. InError The number of inbound packets containing errors that prevented them from being delivered to a higher-layer protocol.
  • Page 77: Mib Browser

    Adding a Log Process The Log button is used to define a new log process for the Log Manager. The Log Manager performs the following basic functions: • Periodically records values for device variables. • Sets thresholds to trigger events when conditions are met. Click on Log to display the Log Information dialog box.
  • Page 78: Menu Description

    SNMP MIB M ANAGEMENT Menu Description The menus provided for the MIB Browser are briefly introduced below. Menu Definitions Table 6-6 MIB Browser Menu Definitions Menu Label File Search SNMP Options View 6-12 Description Create Tree – Provides options to open a new tree (where the default sets the root at the currently selected node).
  • Page 79: Accessing Device Values

    Table 6-6 MIB Browser Menu Definitions Menu Label Window Help Accessing Device Values Fetching Device Values Using The MIB Browser 1. Start EliteView 2. Open your network map. (Refer to Chapter 4 if you have not yet created your network map.) 3.
  • Page 80: Table 6-7 Mib Variable Textual Definitions

    SNMP MIB M ANAGEMENT Select MIB Browser from the Tools menu of the main EliteView program, specify the root for a new tree in the New MIB Tree dialog box, and indicate the network protocol used for the selected device. If this is not the first time you have used the SNMP MIB Browser, EliteView will automatically open the window(s) last used.
  • Page 81 Table 6-7 MIB Variable Textual Definitions Item Description Object ID Dotted-decimal identifier for current variable, indicating its exact location in the database structure. Type Refers to the way the data can be accessed. This item is only meaningful for real variables. Acceptable values include “Read Only,”...
  • Page 82 SNMP MIB M ANAGEMENT 10. The MIB database contains both simple variables and tables. For example, the ifEntry uses a single integer to identify each port (i.e., interface) on a network device. When you expand a table by double-clicking on the associated node, the Input Index dialog box will open to query for the required table index.
  • Page 83 11. You can modify the value of variables for which you have write access (as indicated in MIB definition’s Access field). Once you have located the required variable, click the Set Request button to open the Input Value dialog box. The object and object type, as defined in the MIB, are listed in this box.
  • Page 84: Using The Output Options

    SNMP MIB M ANAGEMENT Using the Output Options The output options dialog box is designed for outputting selected system data based on information you fetch from the MIB database. You can insert a wide range of object information into the output window using the data request functions provided in the MIB Tree.
  • Page 85: Overview

    OLLECTING The Log Manager is a powerful tool for the network manager. By collecting relevant network statistics periodically from all SNMP-compliant network devices, the Log Manager can: • Record network characteristics (e.g., utilization, error rate) • Set thresholds to generate events when values are out of range •...
  • Page 86: Collecting Data With Log Manager

    OLLECTING ATA WITH The Log Manager dialog box consists of a menu bar, a toolbar, a list of all user-defined log processes, and a summary of log parameters for the currently selected process. Note that the same functions are provided in both the menu bar and toolbar.
  • Page 87: Editing A Log Process

    Editing a Log Process EliteView’s powerful Log Manager gathers a wide variety of network statistics based upon rules (i.e., log processes) you define. Using the Log Manager, you can monitor any MIB variable for a target SNMP device. Each log process defines the parameters under which data related to the specified MIB variable is collected and placed in the central database.
  • Page 88: Table 7-1 Field Description For Log Manager/Information Dialog Boxes

    OLLECTING ATA WITH Field Description for Log Manager/Information Dialog Boxes Table 7-1 Field Description for Log Manager/Information Dialog Boxes Parameter Description Process identifier displayed in process list. Log Name Protocol Network transport protocol used to request data, i.e., UDP/IP, IPX or Ethernet.
  • Page 89: Log Controls

    2. Open the Log Information dialog box by pressing the Edit button. 3. Enter a new value for any parameter. Deleting a Log Process 1. Highlight the relevant log process in the Log Manager. 2. Click the Delete record toolbar button. Log Controls •...
  • Page 90: File Menu

    OLLECTING ATA WITH File Menu The file menu provides functions for retrieving log files, copying selected data to a specified file, or moving specified data to another file. To copy selected data to another file, use the Copy To. command. This data is saved in standard dBASE format (with a dbf extension) and may be accessed using a database program for further processing.
  • Page 91: Defining Filter Formulas

    Defining Filter Formulas Filters may be defined for any log process. A filter sets the conditions that determine if data received by the Log Manager will be saved into the log database. A filter is defined in the Filter field of the Log Information dialog box (i.e., the dialog box opened when you create or edit a log process).
  • Page 92: Filter Formula Syntax

    OLLECTING ATA WITH Filter Formula syntax The filter formula can be a simple or complex expression. Syntax for Simple Expressions A simple expression conforms to the following syntax: Variable Relation Value - Legal variables include: Variable -- Value of the data VALUE -- Date the data arrives DATE...
  • Page 93: Table 7-2 Elements Of Filter Formulas

    Logical_Operator – Legal values include: – Both expressions must be true to meet a given condition – One true expression is enough to meet a given condition Elements of Filter Formulas Parameter Example Variable VALUE Relation > < >= Value 200040520 132201 Logical_Operator...
  • Page 94: Defining Threshold Formulas

    OLLECTING ATA WITH Example: Filter Formulas Some possible filter formulas include: • VALUE > 10000 • (VALUE > 100) AND (VALUE < 10000) • (DATE < 19990701) AND (TIME>120000)) OR • ((DATE >=20050701) AND (TIME<120000)) In the last formula, data is filtered on (before 1 May 2004 after 12 noon) or (after 1 May 2004 before 12 noon). A formula follows this basic syntax: (Variable Relation Value Logical_Operator) (Variable Relation Value)
  • Page 95: Threshold Formula

    Threshold Formula The threshold formula uses Backus-Naur Form (BNF) as follows: Threshold::= SimpleExpression| ComplexExpression| <NULL> SimpleExpression::=Variable rel_op Value Variable::= "R"| "H"| "M"| "S" rel_op::= ">"| "<"| ">="| "<="| "=="| "!="| Value::=<INTEGER VALUE>| integer. ComplexExpression::= "(" SimpleExpression ")"| "(" ComplexExpression ")"| ComplexExpression logic_op ComplexExpression logic_op::="AND"|"OR"...
  • Page 96 OLLECTING ATA WITH Syntax for Simple Expressions Variable Relation Value Variable – Legal variables include: -- Value of data -- Changes in data per hour -- Changes in data per minute -- Changes in data per second Relation – Legal relations include: -- Greater than >...
  • Page 97: Table 7-3 Elements Of Threshold Formulas

    Elements of Threshold Formulas Table 7-3 Elements of Threshold Formulas Parameter Example Variable Relation > < >= <= Value 20040529 135501 Logical_Operator Example: Threshold Formulas Some possible threshold formulas include: • R > 1000 • (M > 5) OR (H > 500) •...
  • Page 98: Chart Manager Utility

    OLLECTING ATA WITH Chart Manager Utility Raw data can only provide a rough idea of current system status. More detailed analysis is required to obtain an accurate picture of your network's overall health. The Chart Manager utility allows you to readily extract information from the database and generate a wide range of charts that provide a clear picture of network performance.
  • Page 99: Creating Log Charts

    Table 7-4 Chart Manager Menu Definitions Menu Label Help * Window - indicates the windows for which this menu is active. Creating Log Charts Open the Chart Manager utility either from the Utility menu in the main EliteView program or from the Program Manager.
  • Page 100: Summarizing Data

    OLLECTING ATA WITH Summarizing Data The amount of data recorded for a process can quickly get out of hand. However you can easily convert large data files into more manageable form using the Summary function. Open the Range Selection dialog box by clicking on Summary in the menu bar.
  • Page 101: Displaying Graphic Charts

    HART ANAGER TILITY Displaying Graphic Charts Graphic displays are generally more informative than a simple numeric listing. The Chart utility makes it easy for the user to display either raw or summarized data in various graphic formats. To draw a graph of a specific range, select the data to be displayed by positioning the cursor over the first entry you want to display, then holding down the left mouse button, drag the cursor to the last process in the required range.
  • Page 102: Graph Controls

    OLLECTING ATA WITH Graph Controls The Graph Control window gives the user options to change the way data is displayed in the graph. The user has control over all aspects of the graphs. Graphs can be displayed in 2D or 3D. The user can change and add color, style, labels and many more features to the graph.
  • Page 103 Table 7-6 Chart Manager - Graph Control Tab Title Description Titles Edit the names and layout of the titles that are used in the graph By typing the name into the text field available for each title. Each graph may have a graph title, bottom title, left title and right title.
  • Page 104 OLLECTING ATA WITH Tab Title Description Overlay Draw an overlay onto the graph by selecting the axis on which to draw the overlay. Selecting ‘Shared Axis’ means that the values in the ‘Overlay Data’ table will be plotted according to the values on the left vertical axis (y-axis).
  • Page 105 Table 7-6 Chart Manager - Graph Control Tab Title Description System To print the displayed graph select the ‘Mono’ or ‘Color’ radio button and select the layout by selecting ‘Border’, ‘Landscape’ and or ‘Full page’ check boxes. Click the ‘Apply Now’ button and then the ‘Print’...
  • Page 106 OLLECTING ATA WITH ANAGER 7-22...
  • Page 107: Managing Events

    Understanding the Event Manager Events are special conditions which occur during normal operation of network devices, and normally require the network manager’s attention. Events are generated by the main EliteView program, the Log Manager, and the Trap Manager. In response to messages from the main EliteView program, the Trap Manager or Log Manager, the Event Manager can dispatch actions in any of five different ways.
  • Page 108: Defining Events

    ANAGING VENTS Defining Events The Event Manager supports system and user events, as indicated in the Type field for the selected event. Pre-Defined “System” Events Pre-defined system events include the following: • Connection Lost – a device fails to respond after the specified number of retires. •...
  • Page 109: Table 8-1 Event Actions

    4. Use the Windows Notepad program to create the file URGENT.TXT in the indicated directory. When the specified event occurs, the text file URGENT.TXT will be automatically displayed using Notepad. Table 8-1 Event Actions EFINING VENT CTIONS Example CRITICAL: Switch overheating PAGER 408-555-4742 WARNING: Server disk > 90% full Excessive CRC errors on device...
  • Page 110: Event Data

    ANAGING VENTS The Event Manager supports special text messages using the $$ and ## symbols in the text boxes. • $$ is substituted with text provided by the source of the event. For example, Trap Manager will pass a text string translated from the trap message provided by the device.
  • Page 111: Table 8-2 Event Data

    Table 8-2 Event Data Parameters Description Date Date when the event occurred Time Time when the event occurred Device IP network address of the device Description Text from “Write into database” 3. Click the Close button to close the Event Data window. To erase some or all event information: 1.
  • Page 112: Receiving Snmp Traps With The Trap Manager

    ANAGING VENTS Receiving SNMP Traps with the Trap Manager Trap is a protocol mechanism defined in SNMP by which managed devices report unique events to the network management station. Devices can be set up to report specified conditions to EliteView using Trap messages. Limitations of Trap Messages Trap messages are designed to report information that requires immediate attention.
  • Page 113: Posting Messages To The Report Window

    1. Drag the mouse over the target text. 2. From the Edit menu, choose Copy. 3. Switch to another Windows application. 4. From the target application’s main menu, choose Paste from the Edit menu. The highlighted text from EliteView Report will now appear in the target application.
  • Page 114: Edit Menu

    ANAGING VENTS To load a data file, select Load from the File menu, select the required process from the Load list and press OK. Note: The Load option is only enabled when the Log Database Manager is opened from outside the Log Manager (i.e., from the main EliteView program or from the EliteView group window).
  • Page 115: Using Rmon

    Introduction This chapter describes how to use Remote Monitoring (RMON) to more effectively monitor your network. RMON provides a cost-effective way to monitor large networks by placing embedded or external probes on distributed network equipment (i.e., hubs, switches or routers). EliteView can access the probes embedded in recent SMC network products to perform traffic analysis, troubleshoot network problems, evaluate historical trends, or implement proactive management policies.
  • Page 116: Starting The Rmon Manager

    RMON SING RMON is designed to limit the amount of traffic required by management applications. It consists of an independent agent that resides on the managed device, and is charged with monitoring and collecting information about network traffic or the status of the host device. The agent gradually builds up information about the attached segment or VLAN, storing this information in the relevant RMON database group.
  • Page 117: Table 9-2 Rmon Manger Main Screen

    Table 9-2 RMON Manger Main Screen Field Description Probe IP Address The IP Address of the RMON Probe. Description Description of the device including manufacturer and model name. Object Identifier The object identifier used to identify this device in the MIB tree. On Since The time at which the device was turned on.
  • Page 118: Rmon Utilities

    RMON SING RMON Utilities The RMON Manager currently provides access to all nine RMON groups, as shown in the following table. Most of SMC’s intelligent products provide support for mini-RMON (which include Statistics, History, Alarms and Events). This selection covers key information required to manage your network on a regular basis, and also switches, and especially on all backbone switches.
  • Page 119: Statistics Group

    Statistics Group The Statistics Group includes all the tools you need to monitor your network for common errors and overall traffic rates. When you open the Statistics Group the Control Table screen is displayed as shown below. This table allows you to add, edit and delete items to be monitored, or to select a specific index entry and then view the statistical data in numeric or graphic form.
  • Page 120: Viewing Statistics

    MIB2 as shown to the right. (See “MIB Browser” on page 6-11.) The interfaces to the SMC6724L3 1 switch are listed in the tables below. SMC6724L3 1 Interface Description Table 9-5 SMC6724L3 1 Interface Description...
  • Page 121 RMON U TILITIES...
  • Page 122: Table 9-6 Statistics Areas

    RMON SING Statistics are provided for the following areas. Field Description Utilization Displays the percentage of bandwidth utilized over the sample period. It also shows the total count, the rate, and the rate of change (delta) for packets and bytes seen on the interface. Packets Displays the total count, the rate, and the rate of change (delta) for all packets, broadcasts, multicasts, and dropped packets.
  • Page 123: Table 9-7 Statistics Parameter Descriptions

    Parameters Description Utilization Util% This table displays the current bandwidth utilization, plus the maximum and minimum utilization since the statistics window was opened. (Now,Max, Min) Packets/Bytes This table displays packets and bytes. Packets Packets Packets (including bad, broadcast and multicast packets). Broadcasts Broadcast packets.
  • Page 124: History Group

    RMON SING Field File Polling View Control! Help They also include a status bar at the bottom of the window that includes the following items: Field Control Index Interface Polling Time Speed Owner History Group The History Group can be used to create a record of network utilization, packet types, errors and collisions.
  • Page 125: Table 9-10 History Control Table

    Table 9-10 History Control Table Field Description Total The number of index entries contained in the Control Table. Read Status The read status of information in the Statistics Control Table. Index The index for the table row (automatically assigned). Owner The name of the person who created this entry in the Control Table.
  • Page 126: Viewing History

    RMON SING Adding or Editing an Entry in the Control Table Click on the Add (Edit) button in the History Control Table to add (edit) an index entry as shown on the preceding page. Each interface equates to a physical media on the device being monitored. This information can be found under MIB2 (see 6-5).
  • Page 127: Alarm And Event Groups

    Alarm and Event Groups The Alarm and Event Groups allow you to record important events or immediately respond to critical network problems. The Alarm and Event Control Tables (shown below) are used together to define specific criteria that will generate response events. (Note that you must use the scroll bar to display all the columns in the tables.) These tables allow you to add, edit and delete items, or to select a specific index entry and then view the corresponding response event (from the Alarm Table) or triggered events (from the Event table).
  • Page 128 RMON SING Field Description Variable The object identifier of the MIB variable to be sampled. Only variables that resolve to an integer value may be sampled. Sample Type The method of sampling data, either Absolute or Delta. For an absolute sample the variable will be compared directly to the thresholds.
  • Page 129: Host Group

    Field Description Index A number that identifies the row in the table. Description A text comment that describes the entry in the Control Table. Type The type of action that is taken for the alarm. This can be None, Log, Trap, or Log and Trap. Community The SNMP community name that a trap manager must use to receive trap messages.
  • Page 130: Table 9-13 Host Control Table

    When you open the Host Group the Control Table is displayed as shown below. Use this table to select an interface on the monitored device, such as a hub’s repeater bus, or a port on a switch used for device management.
  • Page 131: Table 9-14 Host Control Table Menu And Tool Bar Descriptions

    By default, the entries are sorted according to address, cumulative values are listed in the numeric table at the top of the screen, and packets/second are displayed in the graph at the bottom of the screen. The configuration and display options are listed below. Table 9-14 Host Control Table Menu and Tool Bar Descriptions Field Description...
  • Page 132: Host Top N Group

    RMON SING Table 9-14 Host Control Table Menu and Tool Bar Descriptions Field Tool Control! Help Note: If an entry displays “Lost Track” when you click on it in the table, the record cannot be found either because polling was stopped before completion, or the entry was deleted due to lack of space. Host Top N Group The Host Top N Group can display the hosts with the highest recorded value for a selected statistic.
  • Page 133: Table 9-15 Host Top N Menu And Tool Bar Descriptions

    The entries are sorted according to the most active hosts, with the change in value (delta) and rate of change shown by the table at the top of the screen, and the rate shown by the graph at the bottom of the screen. The configuration and display options are listed below.
  • Page 134: Matrix Group

    RMON SING Matrix Group The Matrix group can maintain statistics on conversations that occur between each pair of hosts on the network. This group can display statistics for traffic transmitted from any source address, traffic received by any destination address, or traffic passing between any host pair. For example, if an alarm is set off for a high watermark on traffic loading, you can use the Host Top N group to identify the hosts with the heaviest load, and then use the Matrix group to analyze the conversations taking place.
  • Page 135 Field Description Last Delete Time The last time data was deleted from this table due to lack of space. Status Possible states include “under creation,” “valid,” and “invalid.” Refresh Time for The refresh interval for this control table. Range: 5-600 seconds Control Table To view the matrix data collected for a specific interface, highlight it in the control table and press the View button.
  • Page 136: Filter And Capture Groups

    RMON SING Field File Polling View Tool Control! Help Note: When specifying the view for a specific source-destination pair, you can specify both the source and destination, just the source or destination (using Any Address as shown in this example), or all the transmitted and received traffic for a specific address pair (using Reverse direction).
  • Page 137: Table 9-18 Channel And Buffer Control Table

    Table 9-18 Channel and Buffer Control Table Field Description Owner The person who created this entry. Interface A media interface on the monitored device. (MIB-2: 1.3.6.1.2.1.2.2.1.2) Data Control Indicates if the capture channel is enabled or not. The capture channel may be manually enabled or disabled using the On/Off button.
  • Page 138 RMON SING Field Description Buffer control A number that identifies this buffer in the buffer control table. Index Description A comment provided by the user describing this channel. Buffer Displays the buffer for the selected control entry. Filter Displays the filter control table. On/Off This button is used to manually enable or disable the capture channel.
  • Page 139: Table 9-19 Filter Configuration Options

    You can filter raw data for any frame type. Or you can filter detailed information from the header fields if you indicate frame type. When filtering Ethernet II, Ethernet 802.2 or Ethernet SNAP, you can specify the network protocol (IP, IPX, Unknown), as well as the transport protocol (IP: All, TCP, UDP, Unknown; or IPX: All, RIP, SAP, Unknown).
  • Page 140 RMON SING Field Description Packet Status The status of packets to filter: Any Packets, No Errors, Any Errors, CRC/Alignment, Packets < 64 Bytes, Undersize (packets < 64 bytes, with no CRC/alignment errors), Packets > 1518 Bytes, Oversize (packets >1518 bytes, with no CRC/alignment errors), Fragments, Jabber, Other Name A name for this filter expression, consisting of the selected: Frame Type / Protocol / Upper-Layer Protocol.
  • Page 141: Table 9-20 Channel And Buffer Add/Edit Dialog Box

    Configuring Channels – The data and event stream formed by the packets that match the filter (or a group of combined filters) is referred to as a “channel.” A channel can be based on a single filter or on multiple filter expressions which are OR’ed together.
  • Page 142 RMON SING Field Accept Event Status Description Buffer Index Full Action Capture Slice Size Download Slice Size Buffer Size Requested Buffer Size Granted Viewing Separate Tables – You can quickly display the configuration for channels, filters and buffers using the tabbed window shown below.
  • Page 143: Table 9-21 Separate Control Tables: Channels

    Table 9-21 Separate Control Tables: Channels Field Description Channels Controls the flow of data and events through the channel. Index A number that identifies this channel in the channel table. Owner The person who created this channel entry. Interface Index A media interface on the monitored device.
  • Page 144: Table 9-22 Separate Control Tables: Filters

    RMON SING Field Description Event Status Controls the flow of events. Ready – A single event will be generated, after which the status will be set by the RMON probe to “Fired.” While in the Fired state, no events will be generated until the status is reset to Ready or Always Ready.
  • Page 145: Table 9-23 Separate Control Tables: Buffers

    Field Description Packet Data Not Mask The inversion mask that is applied to the match process. Packet Status The status that is to be matched with the input packet. Packet Status Mask The mask that is applied to the status match process. Packet Status Not Mask The inversion mask that is applied to the status match process.
  • Page 146 RMON SING Field Full Action Capture Slice Size Download Slice Size Bytes Requested Bytes Granted Captured Packets Turn On Time Status 9-32 Table 9-23 Separate Control Tables: Buffers Description Controls the action of the buffer when it reaches full status. Lock –...
  • Page 147: Table 9-24 Buffer Menu And Toolbar Descriptions

    Notes: 1. To display decoded and raw data for a summary item, highlight it with your cursor. 2. To display raw data corresponding to a decoded entry, highlight it with your cursor. Table 9-24 Buffer Menu and Toolbar Descriptions Field Description File Load, Save As, Exit...
  • Page 148 RMON SING Field Options Help 9-34 Table 9-24 Buffer Menu and Toolbar Descriptions Description Time Format includes: Absolute – Date and local time. Relative – Time relative to when the first packet was added to the buffer. Difference – Time difference between capturing last packet and current packet. On-line help...
  • Page 149: Typical Eliteview Applications

    YPICAL EliteView is a versatile network management software package that supports an open platform architecture. Users with enough technical knowhow can customize it according to their needs in order to monitor and control SMC or other third-party SNMP devices. This chapter describes a few useful applications you can adopt to your own network environment.
  • Page 150: Managing A Third-Party Device Using The Mib Browser

    YPICAL LITE PPLICATIONS 5. Use Log and Event Manager to monitor the SNMP device. 6. Customize EliteView to receive third-party traps. 7. Import Logged data into other software for further processing. Managing a Third-Party Device Using the MIB Browser Before you can manage any third-party device, you should have a clear understanding of definitions for the variables in this MIB.
  • Page 151: Using The Log And Event Managers To Monitor The Network

    Let’s say that you want to set a variable called hubNMS in a third-party device. To set a variable in a third party device: 1. Compile the third-party MIB into the EliteView MIB database. Refer to the section on “Adding a New MIB Using the MIB Compiler”...
  • Page 152: Table A-1 Log And Event Manager Parameters

    YPICAL LITE PPLICATIONS Parameter Target Address IP address of target SNMP device you wish to monitor. MIB Module A collection of managed objects. Variable Name of variable as defined in the MIB. Index Value of index as defined in MIB which is used to access a table. Filter Formula used to filter information.
  • Page 153: Table A-2 Port Packet Reception Parameters

    By checking the target SNMP device’s MIB, you find that the variable ezRptrTotalFrames contains the value that you need. Further, this variable belongs to the “EZ Stack 10” module. (The term MIB module is synonymous to the term “MIB Name” in the MIB variable information window of the MIB Browser.) Additional information you already know includes –...
  • Page 154: Customizing Eliteview To Receive Third-Party Traps

    YPICAL LITE PPLICATIONS By checking the target SNMP device’s MIB, you find that the variable hubTxCollisions contains the value that you need. Further, this variable belongs to the “EZ Stack 10” module. Additional information you already know includes – index is equal to the IP address of the target SNMP device and the community is equal to abc. To monitor the total packets received by the target device: 1.
  • Page 155: Exporting Logged Data To Other Software

    Appendix B, “Customizing EliteView” describes the format of the TRAP.INI file. For an advanced user, this format is not difficult to understand. One important thing that you have to remember is the arrangement of the events and messages for each trap. You should use the Event Manager to add all the events and responses you want.
  • Page 156 YPICAL LITE PPLICATIONS...
  • Page 157: Eliteview's Initialization Files

    EliteView is a powerful network management platform that is designed to meet all your needs. To maximize system usability and functionality, EliteView takes full advantage of all user and programming interfaces available in the Microsoft Windows 95, 98, NT, 2000, XP and Vista environments. You can easily customize EliteView by editing the NETMGR.INI, TRAP.INI and the configuration files found in the EliteView directory (C:\EV60).
  • Page 158: Changing Parameters In Netmgr.ini

    USTOMIZING LITE Section bitmaps Contains the bitmap graphics used to display managed devices on the network map. Directory where device MIBs are stored. Directory for storing log files; also includes a flag which enables/disables logging upon startup tftp Path for boot files; also includes setting for device connection. startup Indicates programs to run when EliteView is invoked.
  • Page 159: The [System] Section

    • The Windows-based applications are written according to a set of rules required by EliteView • They accept a list of parameters provided by the EliteView main program. • They are able to communicate with each other through the EliteView message center. •...
  • Page 160: Table B-3 Parameter Definitions For The [Device] Section

    USTOMIZING LITE Add a line describing the device, using the following format: Seq=Device_Name,Protocol,Device_Description,Device_Type,Object_ID,Device_Manager Parameter Definitions for the [device] Section Parameter Seq= The sequence number of the device runs from 1 to n, where n is the total number of devices you can add to a map or monitor.
  • Page 161: The [Tools] Section

    The [tools] Section The [tools] NETMGR.INI section describes the menu items that appear in the Tools Menu of the main EliteView program. You can add, delete, or change items in the Tools Menu simply by editing this section in the NETMGR.INI file.
  • Page 162: The [Bitmaps] Section

    USTOMIZING LITE The table below describes each item: Parameter Device_ID The device identifier defined in the [device] section. Seq= The menu item sequence number the device will override. Executeable Filename of the EliteView application that is invoked when the device type and menu items are selected.
  • Page 163: Table B-6 Enumerating Graphic Bitmaps

    Tip: If you are going to design your own graphic bitmap for a device, remember to design three kinds of graphic images • the device at normal operating condition • the device when it is “down” or not operating • the device in the “not monitored” mode 1.
  • Page 164: The [Util] Section

    USTOMIZING LITE • The same explanation follows for the other Device_IDs mentioned, e.g., GenNode, Bridge1, CompRemote and PC. The [util] Section section controls the menu items that appear in the Utility Menu of the EliteView platform program. [util] You can add, delete or change items in the Utilities Menu by editing this section in the NETMGR.INI file. To edit the [util] section: 1.
  • Page 165: The [Tftp] Section

    5=1,&Report,REPORT.EXE,Report window,report 6=1,Tra&p Manager,TRAPMAN.EXE,Trap manager,trap 7=1,&Event Manager,EVENT.EXE,Event manager,event 8=1,&Name Database Manager,NBMGR.EXE,Name database manager,nbmgr 9=1,D&iscovery,DISCOVER.EXE,Discovery,discover 10=1,&MIB Compiler,MIBCOMP.EXE,MIB compiler,mibcomp From the section, you can see the following information: [util] • There are 10 items or options in the Utilities Menu (total=10). • The first item in the menu is the Log Manager.
  • Page 166: The [Discover] Section

    USTOMIZING LITE Parameter Definitions for the [startup] Section Parameter Seq= EV_Flag Menu_Item Executable Optional Parameters Example: Sample entry for [startup] total=2 1=1,EVENT.EXE 2=1,TRAPMAN.EXE From the section, you can view the following data: [startup] • There are two applications that will be loaded with the main EliteView program. •...
  • Page 167: Inside The Trap.ini File

    Parameter Definitions for the [discover] Section Parameter protocol Determines the initial protocol selected when the Discovery module is opened.Values: UDP, IPX, Ethernet Saves options including currently selected protocol type and other entries under the Discovery Setup autosave menu. Refer to the last item in the Discovery Setup menu. If you choose autosave, then all the items in this table, other than broadcast, are updated.
  • Page 168: The [Generic] Section

    USTOMIZING LITE Elements of a Trap Message Element enterprise In a generic trap, this is the object identifier of the device that generates the trap (sysObjectID). In a specific trap, this field contains an identifier used to differentiate the definition domain of the trap. agent-addr The network address of the device that issues the trap.
  • Page 169: The [Enterprise] Section

    4=1,Trap, Authentication Failure 5=1,Trap,egpNeighborLoss From the section, you can view the following data: [generic] • Trap number 0 • It is active (1) • It triggers the “Trap” event • When invoked the message “Cold Start” will be displayed in the event message box The [enterprise] Section This section lists and defines all enterprises used in the program.
  • Page 170: Specific Trap Sections

    USTOMIZING LITE Specific Trap Sections Each specific trap is defined in a section of its own. The section name takes the following format: [Ent(n).(m)] where: is the sequence number of the enterprise is the specific trap number To edit specific traps: 1.
  • Page 171: Table B-15 Trigger Event Parameters

    Table B-15 Trigger Event Parameters Parameter event= The event to trigger. Active_Flag Select either 1 or 0; 1=Active, 0=Disabled. Event_Name Name of the event or trap to trigger. Example: Sample of specific trap entry [Ent1.1] message=Temperature over 65 degrees event=1,Trap [Ent1.2] message=Port auto-partitioned event=1,Trap...
  • Page 172 USTOMIZING LITE [Ent1.8] message=Port (%b, %c) CRC error count over %a event=1, Trap a=portCRCErrors, v b=portCRCErrors,i5 c=portCRCErrors,i6 From the preceding example, you can view the following data: • There are 8 specific traps available for enterprise number 1. • All traps are active (event=1). •...
  • Page 173: Snmp Roles

    EliteView uses Simple Network Management Protocol (SNMP), the most popular network management protocol. SNMP was developed by the Internet Engineering Task Force (IETF) using the Internet Protocol (IP). SNMP was originally designed to run on top of the UDP/IP transport protocol. EliteView currently supports transport protocols including IP and IPX.
  • Page 174: Objects

    SNMP E NVIRONMENT Here is a portion of the EZ Stack 10 MIB: EZ Stack-10 DEFINITIONS ::= BEGIN IMPORTS OBJECT-TYPE, Counter, TimeTicks ,IpAddress FROM RFC1155-SMI; IMPORTS DisplayString FROM RFC1213-MIB-II; enterprises { iso(1) org(3) dod(6) internet(1) private(4) 1} smc OBJECT IDENTIFIER ::= { enterprises 202 } hmBasicCapability OBJECT IDENTIFIER ::= { smc 1}...
  • Page 175: Iso Origin

    By definition, all single MIB variables have the index 0. Only numbers are used as indices; if other data types are used as indices, then they are represented by a list of numbers separated by dots (also referred to as dotted-decimal notation).
  • Page 176: Branches

    SNMP E NVIRONMENT Branches Some common branches to the iso origin include: Table C-1 Branches to the iso Origin Object Identifier iso.org.dod.internet.mgmt.mib2 iso.org.dod.internet.mgmt.private.enterprises iso.org.dod.internet.mgmt.private.enterprise.smc For example, SMC is assigned an identifier of 202 under “enterprise.” Numeric Identifier 1.3.6.1.1.2.1 1.3.6.1.4.1 1.3.6.1.4.1.202...
  • Page 177: Rfc Reports

    Information about networking and protocols is available from RFC reports and industry-related documentation. RFC Reports The most comprehensive collection of networking information is a series of reports called Request for Comments (RFC). Each RFC has a title and an RFC number, such as Internet Protocol, RFC-791. RFCs are all listed in an index, titled rfc-index.
  • Page 178: Rfc Reports

    ECHNICAL EFERENCES RFC Reports RFC Number RFC-768 User Datagram Protocol RFC-783 Trivial File Transfer Protocol (TFTP) RFC-791 Internet Protocol RFC-792 Internet Control Message Protocol RFC-793 Transmission Control Protocol RFC-854 Telnet Protocol RFC-1060 Assigned Numbers RFC-1033/103 Domain Name Protocol RFC-1042 A Standard for Transmission of IP Datagrams over IEEE 802 Networks RFC-1155 Structure and Identification of Management Information for TCP/ IP-based Internets...
  • Page 179: Industry-Related Documentation

    Industry-Related Documentation Also refer to these industry-related documents: • The Ethernet: a Local Area Network, Data Link Layer and Physical Layer Specification Standard (Digital-Intel-Xerox; also known as the Blue Book) IEEE Std 802.2 - 1985 (ISO/DIS 8802.2) IEEE Std 802.3 - 1985 (ISO/DIS 8802.3) •...
  • Page 180 ECHNICAL EFERENCES...
  • Page 181: Performance Tips

    Log data only as needed. The Log Manager is very obedient; if you want data reported every second for every port on your switch, make sure you have a very large capacity hard disk. Although EliteView is not a resource-intensive program, it can demand enormous amounts of RAM, hard disk space and processor time if your events and data logs are set improperly.
  • Page 182: Other Tips

    ERFORMANCE Other Tips √ If you frequently use a certain map, set it as the default EliteView map. √ Click on your right mouse button to show a context-sensitive menu of applicable commands. On larger screens, this means you will not need to jump back-and-forth to the menu bar to access related commands. √...
  • Page 183 RFC Number RFC-1042 A Standard for Transmission of IP Datagrams over IEEE 802 Networks RFC-1155 Structure and Identification of Management Information for TCP/ IP-based Internets RFC-1156 Management Information Base for Network Management of TCP/ IP-based Internets RFC-1157 SNMP RFC-1166 Internet Numbers RFC-1213 MIB-II RFC-1286...
  • Page 184: Industry-Related Documentation

    ERFORMANCE Industry-Related Documentation Also refer to these industry-related documents: • The Ethernet: a Local Area Network, Data Link Layer and Physical Layer Specification Standard (Digital-Intel-Xerox; also known as the Blue Book) IEEE Std 802.2 - 1985 (ISO/DIS 8802.2) IEEE Std 802.3 - 1985 (ISO/DIS 8802.3) •...
  • Page 185: Specifications

    EliteView is designed to manage any workgroup using the SNMP network management protocol. Product Overview • Event-driven, scalable, modular architecture • Heterogeneous device management with discovery • Object-oriented, Microsoft® Windows® 95, 98, NT, 2000, XP or Vista application with menus-on-demand, drag-and-drop icons and MDI (multiple document interface) •...
  • Page 186 PECIFICATIONS Performance Management Tune network for optimum performance Traffic filters Quantify and graph network throughput Record network activity in database to plan future growth Fault Management Network status Detect errors Prioritized error log User-definable events and actions Record network errors in database to anticipate future problems ICMP station response diagnostic Inventory and Configuration Management...
  • Page 187 Data Transfer Integrated, relational database File format compatibility Maximum number of nodes Transfer with Windows Clipboard System Requirements Software Hardware (minimum) Hardware (recommended) * Disk space required to install EliteView is about 30 MB using a local or network hard disk. User files (network map, data logs, etc.) will vary depending on your network configuration and statistical tracking requirements.
  • Page 188 PECIFICATIONS...
  • Page 189 PPENDIX 6.0 DLL ICENSE GREEMENT This section contains a statement of agreement between Sequiter Software Inc. and the CodeBase 6.0 LICENSEE (SMC) concerning sub-licensing (specifically for software used in the file C4DLL.DLL). All the terms and conditions in this agreement are imposed upon the CodeBase 6.0 DLL SUB-LICENSEE (i.e., the party purchasing the software described in this manual).
  • Page 190: Sub-License Agreement

    6.0 DLL S ICENSE GREEMENT 2. Sub-License You may use the DLL Software with, and only with, the Distributable Software provided by the CodeBase 6 LICENSEE. You may not use the DLL Software for any other purpose. Specifically, you agree not to use the DLL Software for the purposes of developing or creating Executable Software.
  • Page 191: Troubleshooting

    This section summarizes the most common error messages generated by EliteView. EliteView Map: Icon Stays Red Symptoms 1. When a map is opened, the icon(s) stay red. 2. When an object is added, the icon stays red. Possible Causes EliteView cannot communicate with the device. When a device does not respond within the Retries limit, the device is assumed to be off-line and the “Connection Lost”...
  • Page 192 ROUBLESHOOTING Distributable Software Symptom Discovery does not find any devices. Possible Causes 1. EliteView network management station (NMS) may be using an IP address that is used by another device. 2. There may be a cabling problem. Suggestions 1. Try changing the address of the EliteView NMS. 2.
  • Page 193: Error Messages

    PPENDIX RROR ESSAGES The error messages related to the overall EliteView platform are described in this appendix. Error messages relating to specific network devices are listed in the corresponding EliteView manual. The following error messages are sorted by program module. First match the error message’s label with the module name in this appendix, and then look up the error message in alphabetical order.
  • Page 194 RROR ESSAGES Cannot open submap window. Cause: File may be corrupt. Action: Recreate a new map file. Cannot read bitmap file. Cause: The bitmap file defined in the [bitmap] section of NETMGR.INI may be corrupt. Action: Recreate the bitmap file. Cannot read bitmap file for submap.
  • Page 195 LITE Invalid password. Cause: Incorrect password. Action: Type correct password. Invalid polling interval. Cause: The specified value is out of range. Action: The value for the polling interval must be greater than 1 and less than 86400. Invalid retries value. Cause: The specified value is out of range.
  • Page 196: Bootp Server

    RROR ESSAGES The (total) for [tools] or [util] in NETMGR.INI cannot be 0. Cause: The total value in the [tools] or [util] section is 0 Action: Include at least one item in the [tools] or [util] section. Write file error (xxx) Cause: Write file xxx failed.
  • Page 197: Bootp.dll

    BOOTP.DLL Out of memory!! Cause: Out of memory. Action: Close some applications and try again. Out of Memory for allocation. Cause: Out of memory. Action: Close some applications and try again. Record not Found!! Cause: The input parameter cannot be found in the database. Action: Check database files.
  • Page 198 RROR ESSAGES Cleanup WinSocket failed with error code %d when exiting BTPIFM.EXE! Cause:The Unregister operation from winsock.dll failed. The error code should refer to the WSACleanup( ) function in the WinSocket specification. Action: Check the network subsystem by error code. Close socket failed with error code %d when exiting BTPIFM.EXE! Cause: Attempt to close the socket BOOTP failed.
  • Page 199 BOOTP.DLL Send packet failed with error code %d. Cause: The network subsystem is unable to send a packet. The error code comes from the function sendto( ) in the WinSocket specification. Action: Check the network subsystem by error code Setup receive message error with error code = %d. Cause: Cannot setup a Windows message for received frames.
  • Page 200: Discovery

    RROR ESSAGES Discovery Cannot find %%%%%%% or this bitmap file has problem! Cause: The bitmap file %%%%%%% is missing or the format is not correct. Action: Get the correct file of %%%%%%%. Cannot find IP general node in [device] section of NETMGR.INI. Cause: No IP general node information in NETMGR.INI.
  • Page 201 ISCOVERY Dump all UDP objects to namebase failed. Cause: Write to hard drive fail. Action: The hard drive space may not be enough. Dump function cannot work when searching for objects. Cause: Dump function can only work when Discover is busy. Action: Wait until the search job is complete.
  • Page 202 RROR ESSAGES None of the SNMP/UDP or SNMP/IPX protocols work! Cause: All protocols supported by discover.exe are not working. Action: Check to see if your network subsystem is OK. Not enough memory to allocate channel parameter structure. Cause: Out of memory. Action: Close some applications and try again.
  • Page 203 ISCOVERY The ipnode= entity of [discover] in NETMGR.INI is not correct! Cause: The content of ipnode= entity is not correct; it should be ON or OFF. Action: Use a text editor to edit NETMGR.INI. The ipxnode= entity of [discover] in NETMGR.INI is not correct! Cause: The content of ipxnode= entity is not correct;...
  • Page 204: Event Manager

    RROR ESSAGES Event Manager Out of memory. Cause: Not enough memory. Action: Close some applications and retry. Write Error! Event disabled Cause: Disk full. Action: Free up some disk space and try again ICMP.DLL The following error messages may occur when running EliteView under a WinSocket platform. Bind ICMP.DLL to ICMP socket failed with error code = %d! Cause: The Bind Socket operation failed.
  • Page 205 ICMP.DLL Cleanup WinSocket failed with error code %d when exiting ICMPIFM.EXE! Cause: The Unregister operation from winsock.dll failed. The error code refers to the WSACleanup( ) function in the WinSocket specification. Action: Check the network subsystem by error code. Close icmp socket failed with error code = %d when exiting ICMPIFM.EXE! Cause: The Close socket operation failed.
  • Page 206 RROR ESSAGES Open RAW Socket failed with error code = %d!; Cause: The Open Socket operation failed. The error code comes from the function socket( ) of the WinSocket API. Action: Check the network subsystem by error code. Make sure your platform supports the optional RAW Socket. Receive frame for socket %d.
  • Page 207: Ipx.dll

    The slot is saturated. Cause: Too many client applications of ICMP.DLL are running. Action: Close some client applications of ICMP.DLL and retry. The windows socket’s version specified by application is not supported by this winsock.dll! Cause: The version of winsock.dll did not match the requirements of ICMP.DLL. Action: Change the TCP/IP stacks and winsock.dll.
  • Page 208: Message.dll

    RROR ESSAGES Invalid start time. Cause: The specified time is incorrect. Action: The format for time is (MMDDYYHHMM) where MM is month, DD is day, YY is year, HH is hour, and MM is minute. Invalid stop time. Cause: The specified time is incorrect. Action: The format for time is (MMDDYYHHMM) where MM is month, DD is day, YY is year, HH is hour, and MM is minute.
  • Page 209: Mib Browser

    MIB B ROWSER MIB Browser Cannot create MIB tree window. Cause: May be out of memory. Action: Close other windows and create the MIB tree window again Cannot create new output file. Cause: The file already exists or the disk is full. Action: Specify another filename or skip this action.
  • Page 210 RROR ESSAGES Cause: The index variable(s) listed in the entry variable cannot be found in the MIB database. Action: Load MIB file which contains the index variable(s) into the MIB database Invalid object type. It must be COUNTER, INTEGER, GAUGE or TIMETICKS. Cause: Invalid object type.
  • Page 211: Mib Compiler

    MIB C OMPILER SNMP GetRequest Error. Cause: Lower layer (e.g., SNMPAPI.DLL) cannot build the SNMP GetRequest. Action: Please contact SMC Technical Support for help. SNMP GetNextRequest Error. Cause: Lower layer (SNMPAPI.DLL) cannot build the SNMP GetNextRequest. Action: Please contact SMC Technical Support for help. SNMP SetRequest Error.
  • Page 212 RROR ESSAGES Cause: Trap defined in MIB file is invalid. Action: Fix trap definition and recompile. Object list is not a tree. Cause: You did not define or import some needed nodes. Action: Check all undefined node or syntax listed in the import list, fix any errors, and recompile. The parser had an error.
  • Page 213 MIB C OMPILER Cause: The ACCESS clause of a variable has an invalid value in line xxx. Action: Correct it and compile the MIB file again. Status “%s” in %s near line %d is unknown Cause: The STATUS clause of a variable has an invalid value in line xxx. Action: Correct it and compile the MIB file again.
  • Page 214: Mib.dll

    RROR ESSAGES Cause: In an MIB file, an import node is composed by name-module pair. If this warning has happened, it means the exact (name, import module name) can not be found in the MIB database, but another node with the same name but a different module name (name, different module name) exists in database.
  • Page 215: Mib-2 Viewer

    -2 V IEWER Cause:The MIB database is corrupt. Action: Rebuild the MIB database. Invalid search mode. Cause: (Internal error.) An application used the wrong search mode. Action: Please contact Accton Technical Support for help. MIB database error. Cause: (General error.) Action: Please contact Accton Technical Support for help.
  • Page 216: Report

    RROR ESSAGES Cause: Have received no SNMP response frame. Action: Make sure the target address is correct, the network subsystem OK, and the target node supports this variable group. Mib2 viewer got no snmp response for variable. Cause: The objects may be not implemented. Action: None.
  • Page 217: Tftp Server

    TFTP S ERVER Cause: Possible reasons may be: a. General error. b. Not enough disk space available for spooling, and no more space will become available. c. Not enough memory is available for spooling. d. User terminated the job through the printer manager. Action: Check printer or disk space.
  • Page 218: Tftp.dll

    RROR ESSAGES Cause: The MIB may not contain the SMC MIB. Action: Use the MIB compiler to add the SMC MIB. Initialize namebase failed. Cause: The name database dynamic library failed to initialize. Action: The Namebase.dbf file may be corrupted, use the namebase manager to check it. Invalid Retry value.
  • Page 219 TFTP.DLL Cause: The Bind Socket operation failed. The error code comes from the function bind( ) of the WinSocket specification. Action: Check the network subsystem by error code. Cannot allocate callback routine. Cause: Out of memory. Action: Close some applications and retry, or restart Windows. Cannot open IFM window.
  • Page 220 RROR ESSAGES Cause: Out of memory. Action: Close some applications and retry, or restart Windows. No usable WinSock.dll found. Cause: The WinSocket network subsystem failed. Verify the platform. Action: Check the network subsystem. Open UDP socket failed with error code = %d. Cause: An Open Socket operation failed.
  • Page 221: Trap Manager

    ANAGER Cause: The version of winsock.dll did not match the requirement for TFTP.DLL. Action: Change the TCP/IP stacks and winsock.dll. The winsock.dll should at least support version 1.1 Cause: The version of winsock.dll is too old. Action: Upgrade the TCP/IP stacks platform. Action: Check the network subsystem by error code.
  • Page 222 RROR ESSAGES I-30...
  • Page 223: Technical Support Information

    SMC is an international corporation that offers worldwide technical support. Many of these services are available 24 hours a day. To help us serve you more effectively, please have the following information available before calling SMC: • A list of files in your EliteView directory (C:\EV60) •...
  • Page 224 RODUCT UPPORT ERVICES Internet: E-mail addresses:techsupport@smc.com Driver updates: http://www.smc.com/index.cfm?action=tech_support_drivers_downloads World Wide Web:http://www.smc.com/...
  • Page 225: Glossary

    Address Identification of entities in a communication protocol. BOOTP (Boot Protocol) BOOTP is a popular protocol that runs on top of the UDP/IP stack. BOOTP is used by devices to discover their own IP address. In EliteView, the BOOTP server provides the services of IP addresses and filenames. Broadcast Packet A packet transmitted to all nodes attached to the network.
  • Page 226 LOSSARY IP Address A 32-bit quantity representing a point of attachment to the Internet. It is usually represented by four 8-bit integers separated by dots. Each decimal integer represents a byte in an IP address. The IP address is divided into a network part and a host part.
  • Page 227 Out-of-Band A way of communicating with a network device from outside the standard network channels. Packet The unit of data transfer over a local area network. For Ethernet, it includes the number of preamble bits, the start of frame delimiter, the destination and source addresses, the data to be transferred, and the frame check sequence (CRC) bytes.
  • Page 228 LOSSARY Unicast Packet A packet transmitted to a specific node on the network. WINSOCKET Provides a common network programming interface for Microsoft Windows that allows applications using TCP/ IP software from different barriers, and allows users to share information and resources as though located on the same LAN.
  • Page 229: Index

    Alarm Group 9-13 Alive Test 3-2 probing devices 5-5 solving problems 5-7 BOOTP Server 3-2 default information 5-5 setting addresses 5-1 CodeBase 6.0 DLL G-1 community string 4-5 data logging 3-6 device management modules 3-2 Discovery 3-3 EliteView B-1 customizing B-1 features F-1 main program 3-3 menu definitions 3-10...
  • Page 230 NDEX Name Database Manager 3-4 network configuration 4-1 network map 4-8 building 4-1 editing map objects 4-11 editing toolbar 4-10 functions 4-9 sample configuration 4-12 performance tips E-1 product support J-1 Report module 3-4 window 8-7 RFC reports D-1 RMON 9-1 Alarm and Event Groups 9-13 alarm control table 9-13 channel and buffer control tables 9-23...
  • Page 232 EliteView 6.20 TECHNICAL SUPPORT From U.S.A. and Canada (24 hours a day, 7 days a week) Phn: 800-SMC-4-YOU / 949-679-8000 Fax: 949-502-3400 ENGLISH Technical Support information available at www.smc.com FRENCH Informations Support Technique sur www.smc.com DEUTSCH Technischer Support und weitere Information unter www.smc.com SPANISH En www.smc.com Ud.

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