VTech 6031 User Manual page 35

Troubleshooting
Problem
The battery does not
charge n the handset
or the handset battery
does not accept
charge.
The CHargE lght s
off.
32
Suggeston
• Make sure the handset s placed n the telephone base correctly. The CHargE lght on the
telephone base should be on.
• Remove the battery from the handset and then re-nstall t n the handset. Put the handset
back to the telephone base and charge for 16 hours.
• If the cordless handset s n the telephone base but the CHargE lght s not on, see The
CHargE light is off n ths secton.
• It may be necessary to purchase a new battery. Please see the Battery secton of ths user's
manual (page 29).
• The telephone mght be malfunctonng. Please see the warranty secton of ths user's manual
(page 40) for further nstructon.
• Clean the chargng contacts on the cordless handset(s) and telephone base each month usng
a pencl eraser or a dry non-abrasve fabrc.
• Make sure the power adapter and telephone lne cords are plugged n correctly and securely.
• Unplug the power adapter. Wat for 15 seconds before pluggng t back n. Allow up to one
mnute for the cordless handset and telephone base to reset.
• The telephone mght be malfunctonng. Please see the warranty secton of ths user's manual
(page 40) for further nstructon.
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