Console Error Code Troubleshooting - Bowflex TreadClimber TC20 Service Manual

Console Error Code Troubleshooting

Error Message
H03. Critical Motor Current
H05. Communication Lost
H06. Multiple communication
Packets Failed
H07. System Over Speed
H08. No Tach is Plugged in
H11. Power supply Supply Low
H12. Memory Initialization failed Software update failed or MCB is not
H13. Hardware Failure
H15. Over Current
Description
Motor Control Board (MCB) saw
Critical Current
Communication issue with MCB
Communication issue with MCB
Over speed condition was detected.
MCB detected that there was no
Tach plugged in.
MCB Saw that The one of it's power
supply is under operation voltage
programmed
MCB detected that one of the main
hardware components has failed or is
not working properly.
MCB Saw excessive current during
workout that could potentially dam-
age the motor or heat up
Resolution
1. What version of code?
2. Does this happen within a few seconds after
the belts starts moving? with user on it? without
user on it? If yes, replace Motor Control Board
(MCB).
3. If no, check the Motor wiring connection and
the AC wiring connection.
1. Version 1.00? Does it happen during power UP?
If yes on both, power up the console, unplug the
communication cable from the MCB. Plug the
cable back in. Did H05 go away? Did another
error appear?
2. Disconnect the communication cables at the
top of the right upright. Reconnect the cables. Did
H05 go away? Did another error appear?
3. Contact Customer Service.
1. Contact Customer Service and file an Advanced
Troubleshooting Form.
1. Does error happen as soon as machine starts
the workout or turns ON?
-Replace MCB
2. Is this error combined with any other error?
-troubleshoot other errors along with error.
3. Is the user backpushing the belt or intentionally
pushing back on the belts?
- Avoid pushing back on the belts
4. Contact Customer Service and file an Advanced
Troubleshooting Form.
1. Check to see the Tach cable is plugged in cor-
rectly to the MCB.
2. Check the Tach Assembly.
3. Replace Tach Assembly.
4. Replace MCB.
1. Replace MCB.
2. Replace Console.
1. Restart the device. Does issue still occur?
-If YES, replace the MCB.
-If NO, contact Customer Service.
1. Does this occur all the time?
-If YES, Check all wirings. Replace MCB.
2. Contact Customer Service and file an Advanced
Troubleshooting Form.
1. Does this issue happen without the user on the
machine?
If Yes:
-Check the motor wiring and Inlet wiring.
-Replace Motor.
-Replace MCB.
If NO:
-user weights between 200-300 at lower speeds
of 0.5-2.0 MPH?
Then lube the Belt, increase shock settings (less
travel), and increase speed.
18
Console Service Mode
Option Assist
Option 8, 10, 15
8, 10, 15
15
15
8, 10, 15
8, 10, 15