Hapter; Verifone Service And Support; Returning A Device For Service - VeriFone e285 Installation Manual

Verifone Service and Support

Returning a
Device for
Service
NOTE
For e285 problems, contact your local Verifone representative or service provider.
For e285 product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-Verifone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•
International – Contact your Verifone representative
Before returning a e285, you must obtain an MRA number. The following
procedure describes how to return one or more devices for repair or replacement
(U.S. customers only).
Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.
1
Get the following information from the printed labels at the back of each e285
to be returned:
•
Product ID, including the model and part number. For example, "e285" and
"M087-XXX-XXX-XXX."
•
Serial number (S/N nnn-nnn-nnn)
2
Obtain the MRA number(s) by completing one of the following:
a
Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•
Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
b
Address a fax to "Verifone MRA Dept." with the model and part number(s)
•
Include a telephone number where you can be reached and your fax
number.
c
Complete the Inquiry Contact Form at
aboutus/contact/contact_form.cfm.
C
http://www.verifone.com/
285 I
E NSTALLATION
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HAPTER

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G
UIDE