Bridged Call Appearances - ShoreTel 212k User Manual

1 ShoreTel IP Phone 212k
Transfer Intercom – The ShoreTel system allows you to transfer a call to another party allowing
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you to consult with that party using intercom before completing the transfer. Please see
Transferring a Call
Transfer to Mailbox – The ShoreTel system allows you to transfer a call directly to another party's
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mailbox.
Transfer Whisper – The ShoreTel system allows users with the proper permission to transfer a
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call to another party allowing you to consult with that party using whisper before completing the
transfer.
Unpark – The ShoreTel system allows users to unpark a connected call from another extension.
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Please see
Whisper Page – The ShoreTel system allows users with the proper permission to enter a call on
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another extension and whisper just to that one party. The third party on the call cannot hear the
whisper. The destination party has the option to talk back to you privately using the whisper mute
feature.
Whisper Page Mute – If you receive a whisper page, you can speak privately back to the person
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using the whisper page mute feature.

Bridged Call Appearances

Bridged Call Appearances (BCA) is a feature that can be assigned (by your system administrator) to a
custom button on your phone. BCA provides "bridged" information between many separate IP phones,
offering the benefit of faster call handling between users. The feature is intended for key system
environments (a small office or branch office), such as an auto dealership or small bank with 4 trunks
and 8 IP phones.
A custom button on each IP phone is configured for BCA so that when an inbound call arrives, that
custom button blinks green on all of the phones. If someone answers the call, the LED on that person's
phone becomes solid green while the custom button on all of the other IP phones that have been
programmed with that BCA extension turns red. In this way, the call appearance information is shared
(or bridged) across the many different phones in an organization.
You can place an outbound call using a bridged call appearance so others users can view the call
activity. To place an outbound call, press the bridged call appearance, dial the trunk access code and
then dial the number. When an outbound call is placed, the LED on the outbound caller's phone
becomes solid green, and the associated button on all of the other phones become solid red. If the call
is placed on hold, the associated LEDs on all phones blink green. A button can be programmed for
each position in the call stack.
Note
Pressing the top-most BCA custom button for outbound calls does not necessarily access trunk 1.
There is no one-to-one correlation between the custom buttons programmed for BCA extensions and
a particular trunk. Trunks can be associated with BCA extensions in any random manner desired by
the system administrator.
ShoreTel IP Phone 212k
on page 15 for more information.
Parking and Unparking Calls on page 38 for more information.
Bridged Call Appearances
User Guide 33