Troubleshooting - Q-See Presidio Series Quick Start Manual

Troubleshooting

Testing for Power and Night Vision
After you connect your camera to the NVR and power,
if you do not see a video image on screen and your
NVR does not display a "video loss" message, you
should test your camera to ensure it is properly
connected.
With your camera(s) still connected to power, cover
1.
the lens end of your camera with your hand or an
object to completely block it.
2. Keep the lens blocked for 10 seconds. You should
see a faint red glow from the infrared LEDs. This
indicates that your camera has power and is working
properly.
If you still do not have a video signal from the camera,
ensure that the camera network cable is properly
connected to both the camera and the NVR as shown in
Step 2 on page 5.
Other Tests
• Connect the camera to a cable that has a working
camera attached. If the camera works, the cable
may need to be replaced. Please contact technical
support or you can visit www.q-see.com/support
for more info.
• Connect the cable to a different channel on the NVR.
If you see video, then the culprit is a bad channel
input and the NVR may need to be replaced.
Advanced troubleshooting and information is
all available on our website at:
www.q-see.com/support
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