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PROBLEM
Freezer does not
1. Power to freezer is off.
run.
2. Fuse or circuit if blown or tripped.
3. Freeze-up (auger will not turn).
4. Front door not in place.
Freezer does not
1. Freezer has been left in the CLEAN mode for
run, PUSH TO
more than 20 minutes.
FREEZE light
flashes in sequence
2. CLEAN switch has been activated 3 times
of four.
within 10 seconds.
Freezer does not
1. No mix in hopper.
run, PUSH TO
2. Mix inlet regulator not allowing mix to flow into
FREEZE light
barrel.
flashes in sequence
3. Sensor problem.
Freezer will not shut
1. Temperature setting is too cold.
off.
2. Push to freeze switch failure.
3. Spigot switch failure.
4. Reduced air flow.
5. Refrigeration problem.
Product is too thin.
1. Product is being dispensed when the PUSH TO
FREEZE light is illuminated red.
2. No vent space for free flow of cooling air.
3. Air temperature entering condenser is above
100°F.
4. Condenser is dirty.
5. Temperature setting too warm.
6. Stabilizers in mix are broken down.
7. Auger is assembled wrong.
8. Reduced air flow.
9. Refrigeration problem.
Product is too thick.
1. Small portions are being dispensed in a short
time.
2. Temperature setting is too cold.
3. Line voltage fluctuating.
Product does not
1. No mix in hopper.
dispense.
2. Mix inlet regulator tube is plugged.
3. Special mix inlet regulator needed for mix being
used.
4. Drive motor overload tripped.
5. Drive belt failure.
6. Freeze-up. (Auger will not turn.)
SECTION 4
TROUBLESHOOTING
POSSIBLE CAUSE
17
REMEDY
1. Supply power to freezer.
2. Replace or reset.
3. Turn Power OFF-ON switch to OFF for 15
minutes, then restart.
4. Assemble front door in place.
1. Let light flash for 10 minutes, then place the
Power OFF-ON switch to the OFF position to
reset.
2. Leave Power OFF-ON switch in the ON position
for 10 minutes, then place the switch to the
OFF position to reset.
1. Fill hopper with mix
2. Remove mix inlet regulator, clean, sanitize, and
replace.
3. Call distributor for service.
1. Readjust. Call distributor for service.
2. Call distributor for service.
3. Call distributor for service.
4. Check for proper air flow through the condenser
5. Check system. Call distributor for service.
1. Press the PUSH TO FREEZE push button.
Wait until the green light illuminates before
dispensing.
2. A minimum of 3" of vent space required.
3. Change location or direct hot air away from
freezer.
4. Clean condenser.
5. Readjust. Call distributor for service.
6. Remove mix, clean, sanitize and restart with
fresh mix.
7. Remove mix, clean, reassemble, sanitize and
restart freezer.
8. Check for proper air flow through the
condenser.
9. Check system. Call distributor for service.
1. Allow freezer to sit idle for 5 minutes before
dispensing.
2. Readjust. Call distributor for service.
3. Call distributor for service.
1. Fill hopper with mix.
2. Unplug, using small sanitized brush.
3. Order special mix inlet regulator.
4. Automatic reset. Wait 15 to 30 minutes.
5. Replace drive belt.
6. Turn Power OFF-ON switch to the OFF position
for 15 minutes, then restart.
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