Scanning Problems - Samsung SCX-6x22 User Manual

Condition
Image rubs off the • Replace the paper in the tray with paper
copy easily.
from a new package.
• In high humidity areas, do not leave paper in
the machine for extended periods of time.
Frequent copy • Fan the stack of paper, then turn it over in
paper jams occur.
the tray. Replace the paper in the tray with a
fresh supply. Check/adjust the paper guides,
if necessary.
• Ensure that the paper is the proper paper
weight. 75 g/m
recommended.
• Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
Toner cartridge • Your originals may contain pictures, solids,
produces fewer or heavy lines. For example, your originals
copies than
may be forms, newsletters, books, or other
expected before
documents that use more toner.
running out of
• The machine may be turned on and off
toner.
frequently.
• The scanner lid may be left open while
copies are being made.

Scanning problems

Condition
The scanner does • Make sure that you place the original to be
not work.
scanned face down on the scanner glass, or
face up in the ADF.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the USB or parallel cable is
connected properly.
• Make sure that the USB or parallel cable is
not defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• If you are using a parallel cable, ensure that it
is compliant with IEEE 1284 standards.
• Check that the scanner is configured
correctly. Check scan setting in the SmarThru
Configuration or the application you want to
use to make certain that the scanner job is
being sent to the correct port.
Suggested solutions
2
bond paper is
Suggested solutions
Condition
The unit scans • Check if the machine is printing received
very slowly.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
Message appears • There may be a copying or printing job in
on your computer
screen:
• The Selected port is currently being used.
• "Device can't be
set to the H/W
• The printer cable may be improperly
mode you want."
• "Port is being
used by another
program."
• The scanner driver is not installed or the
• "Port is
Disabled."
• Ensure that the machine is properly
• "Scanner is busy
receiving or
printing data.
• The USB cable may be improperly connected
When the
current job is
• Do not use parallel and USB cables at the
completed, try
again."
• "Invalid handle."
• "Scanning has
failed."
14.16
<Troubleshooting>
Suggested solutions
data. If so, scan the document after the
received data has been printed.
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
progress. When that job is complete, try your
job again.
Restart your computer and try again.
connected or the power may be off. You must
use a parallel cable that supports IEEE 1284
bi-directional communications.
operating environment is not set up properly.
connected and the power is on, Then restart
your computer.
or the power may be off.
same time.